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GI Group Main Account; Croydon; On-site; GBP 29,000 - 30,000; Full time

Job summary

Gi Group is seeking a Field Agent in the United Kingdom to conduct field visits, gather data, and support customer interactions across multiple sites. The role requires independent work, strong communication, and meticulous reporting using handheld devices and internal systems.

You will travel between sites, maintaining records while upholding health and safety standards. The position is Temporary to Permanent, offering 37.5 hours per week at £14.80 per hour, with weekly pay.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal communication and professional phone etiquette.
• Comfortable using handheld devices, mobile apps and digital systems.
• Ability to work independently and manage workload effectively.
• Must have a full UK driving licence and access to reliable transportation and be willing to travel between sites.
• MOT and valid insurance required.

Responsibilities

• Conduct field visits to gather data, inspections and support operational activities.
• Engage professionally with customers, clients and stakeholders while delivering excellent service.
• Accurately record findings and updates using handheld tech and internal systems.
• Communicate field observations and updates with internal teams.
• Support issue resolution by identifying concerns and escalating as needed.
• Maintain accurate records and complete administrative tasks in a timely manner.
• Represent our client professionally at all times across locations.
• Ensure compliance with health, safety and environmental procedures.

Skills

Customer service

Verbal communication

Attention to detail

Independent worker

Problem solving

Lone working

Travel readiness

Driving licence

Tools

Handheld devices

Mobile apps

Digital systems

Job description

Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis . This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations.

The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments.

Key Responsibilities:

• Conduct field visits to gather data, complete inspections, and support operational activities.
• Engage professionally with customers, clients, and stakeholders while delivering excellent customer service.
• Accurately record findings, updates, and reports using handheld technology and internal systems.
• Communicate field observations and updates effectively with internal teams.
• Support issue resolution by identifying concerns and escalating matters where required.
• Maintain accurate records and complete all administrative tasks in a timely manner.
• Represent our client professionally at all times while working across various locations.
• Ensure compliance with all health, safety, and environmental procedures.

Candidate Requirements:

• Excellent customer service and interpersonal skills.
• Strong verbal communication skills and professional phone etiquette.
• Comfortable using handheld devices, mobile applications, and digital systems.
• Ability to work independently and manage workload effectively.
• Strong attention to detail and problem-solving abilities.
• Must have a full UK drivers licence and access to reliable transportation and be willing to travel between sites.
• Previous experience in debt recovery, credit control, or arrears management is preferred.
• Candidates must have own vehicle with business insurance
• MOT and valid insurance required
• Comfortable with lone working and distance driving
• Mileage paid at £0.19p PM.

37.5 Hours per week - flexibility required between the hours of 8am - 8pm

Salary : £14.80 per hour paid weekly .

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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