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GI Group Main Account; Aberdeen City; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

GI Group Main Account is seeking a proactive Field Agent to join our client’s team on a temporary to permanent basis in Aberdeen. You will conduct site visits, gather information, support customer interactions, and ensure accurate reporting while representing the client in the field.

The role requires excellent communication, attention to detail, and the ability to work independently across multiple locations.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal communication skills and professional phone etiquette.
• Comfortable using handheld devices, mobile applications, and digital systems.
• Ability to work independently and manage workload effectively.
• Strong attention to detail and problem-solving abilities.
• Must have a full UK drivers licence and access to reliable transportation and be willing to travel between sites.
• Previous experience in debt recovery, credit control, or arrears management is preferred.

Responsibilities

• Conduct field visits to gather data, complete inspections, and support operational activities.
• Engage professionally with customers, clients, and stakeholders while delivering excellent customer service.
• Accurately record findings, updates, and reports using handheld technology and internal systems.
• Communicate field observations and updates effectively with internal teams.
• Support issue resolution by identifying concerns and escalating matters where required.
• Maintain accurate records and complete all administrative tasks in a timely manner.
• Represent our client professionally at all times while working across various locations.
• Ensure compliance with all health, safety, and environmental procedures.

Skills

Customer service

Verbal communication

Independent worker

Attention to detail

Problem solving

Travel between sites

Driving licence

Tools

Handheld devices

Mobile apps

Digital systems

Job description

Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis . This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations.

The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments.

Key Responsibilities:

• Conduct field visits to gather data, complete inspections, and support operational activities.
• Engage professionally with customers, clients, and stakeholders while delivering excellent customer service.
• Accurately record findings, updates, and reports using handheld technology and internal systems.
• Communicate field observations and updates effectively with internal teams.
• Support issue resolution by identifying concerns and escalating matters where required.
• Maintain accurate records and complete all administrative tasks in a timely manner.
• Represent our client professionally at all times while working across various locations.
• Ensure compliance with all health, safety, and environmental procedures.

Candidate Requirements:

• Excellent customer service and interpersonal skills.
• Strong verbal communication skills and professional phone etiquette.
• Comfortable using handheld devices, mobile applications, and digital systems.
• Ability to work independently and manage workload effectively.
• Strong attention to detail and problem-solving abilities.
• Must have a full UK drivers licence and access to reliable transportation and be willing to travel between sites.
• Previous experience in debt recovery, credit control, or arrears management is preferred.

37.5 Hours per week - flexibility required between the hours of 8am - 8pm

* Candidates must have own vehicle with business insurance

* MOT and valid insurance required

* Comfortable with lone working and distance driving

* Mileage paid at £0.19p PM.

Salary : £13.45 per hour paid weekly .

If you are reliable, proactive, and looking for a rewarding opportunity with a respected organisation, we would love to hear from you