Field Resolutions Agent

Utility Collections Ltd; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Car allowance

Hotel and food allowance

Job summary

Utility Collections Ltd is seeking a reliable Field Visiting Agent to deliver formal documents to commercial properties. You will hand-deliver Letters Before Action and Letters of Intent to support debt recovery processes with professionalism and traceability.

The role requires nationwide travel, staying away up to three nights a week, and a 40-hour week across four days. A valid UK driving licence and DBS check are essential.

Qualifications

• Full UK driving licence required.
• Clean DBS check.
• Willingness to travel nationwide and stay away up to three nights weekly.
• Experience in field-based roles is desirable but not essential.

Responsibilities

• Visit commercial sites to deliver formal literature and ensure proper handover.
• Record visit details, locations, times, and outcomes.
• Maintain confidentiality and handle sensitive information professionally.
• Coordinate visits with internal departments for scheduling.
• Identify on-site information such as vacancies or business names.

Skills

Interpersonal skills

Professionalism

Debt recovery knowledge

Attention to detail

Time management

Route planning

Mobile device usage

Tools

Route planning apps

Delivery reporting tools

Job description

Field Resolutions Agent

• Utility Collections Ltd


• Field-based (nationwide travel)


• 35k + 5k Car allowance


• Hotel and food allowance


• Field Visit Department


• Permanent


• Full-Time 40 hours per week over 4 days.

We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt. This role is critical in supporting the process and legal escalation processes by ensuring timely, traceable delivery and professional interaction at the point of contact.

The role will include working nationally and staying away for up to three nights a week.

Key Responsibilities:

• Visit commercial sites to deliver formal literature relating to overdue energy accounts.


• Ensure proper and professional handover of documentation, confirming receipt where appropriate.


• Record visit details, photos, time, location, and delivery outcomes.


• Communicate respectfully with on-site personnel and represent the company in a professional manner, if applicable.


• Identify and report any relevant on-site information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses).


• Collaborate with the internal department to coordinate visits.


• Maintain a high level of confidentiality and integrity while handling sensitive client information.

Skills:

• Strong interpersonal and communication skills.


• Professionalism when dealing with clients face-to-face.


• Ability to remain calm in potentially tense or emotionally charged situations.


• Basic understanding of debt recovery processes and legal correspondence (preferred).


• Good attention to detail and record-keeping skills.


• Self-motivated and able to manage time and travel efficiently.


• Comfortable using mobile or devices for route planning and reporting.

Work Experience:

• Previous experience in a field-based role is desirable but not essential.


• Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.


• Full UK driving licence required.


• Clean DBS check.