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Serco Limited; Cardiff; Hybrid; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Company Car

Pension

Holidays

Health & wellbeing

Discounts

Job summary

Serco Limited in Wales is seeking a Business Development Manager to build and grow employer partnerships across the region. You will turn business needs into learner opportunities and ensure the right candidates are matched to roles, working with internal teams to deliver high-quality employment outcomes.

You should have proven sales, business development and employer engagement experience, plus NVQ Level 4 (or equivalent). Strong communication and analytical skills are essential.

Qualifications

• Proven experience in sales, business development and employer engagement.
• NVQ Level 4 (or equivalent) qualification.
• Understanding of the employability sector and current trends.
• Strong communication, negotiation and presentation skills.
• Data-driven mindset with analytical skills.
• Experience developing strategies and translating them into actionable plans.
• Strong organisation and time management; able to work independently and collaboratively.

Responsibilities

• Manage and develop a minimum of 10 key employer accounts within a specified sector, acting as the main point of contact and building trusted relationships.
• Promote Serco’s full employment, skills and training offer to grow existing accounts and position Serco as the partner of choice for new accounts, including pre- and post-employment support.
• Work closely with Resourcers to communicate employer expectations for effective screening and placements.
• Track and report on key metrics including placements, satisfaction, sustainability and repeat usage.
• Use data insights to improve account management, employer engagement and service quality.

Skills

Sales experience

Business development

Employer engagement

Account management

Negotiation

Education

NVQ Level 4

Job description

Location:Hybrid with regular travel to sites across Wales Salary:£34,000–£36,000 per annum, depending on experience,plus benefitsand company car Schedule:Full time (37.5 hours per week). Ready toimpacta better future? At Serco,we’reproud to run the Restart Scheme on behalf of the Department for Work and Pensions (DWP) in Wales and West Central England. This scheme supports peoplewho’vebeen out of work with tailored coaching and practical help to find sustainable jobs, including CV support,trainingand confidence-building. We’re looking for a Business Development Manager to join our team. In this role,you’llgenerate,buildand grow strongpartnerships with employers across Wales, turning business needs into real job opportunities for our participants.You’llwork closely with internal teams to ensure the right candidates are matched to the right roles, helping placements succeed and delivering high-quality employment and skills outcomes. To be a great fit for this role,you’llhave proven experience in account management,recruitmentor employer engagement, along with a good understanding of the employability sector. Whatyou’lldo as aBusiness DevelopmentManager

• Manage and develop a minimum of 10 key employer accounts within a specified sector, acting as the main point of contact and building trusted relationships
• Promote Serco’s full employment,skillsand training offer togrowexisting accountsandposition Serco as the partner of choicefornew accounts, includingpre
• and post-employment support
• Work closely withResourcers, clearly communicating employer expectations to support effective screening and placements, ensuring roles are filled with suitable learners at pace
• Track and report on key metrics including placements, satisfaction, sustainability and repeat usage, providing updates to the Strategic Account Manager and stakeholders
• Use data insights to improve account management, employerengagementand service quality, sharing recommendations with the Strategic Account Manager.

Does this sound like you?

You’ll be a great fit for this role if you have…

• Proven experience in sales, business development,recruitmentor employer engagement, ideally in ahigh-volumeenvironment
• Qualified to NVQ Level 4 (or equivalent qualification or experience)
• A sound understanding of the skills and employability sector, including current trends,challengesand opportunities
• Strong communication,negotiationand presentation skills with the ability toengage and influencea diverse range of stakeholders
• A data driven mindset with strong problem solvingand analytical skills
• Experience developing strategies and translating them into actionable plans
• Strongorganisationandtime management,and the ability to work both independently and collaboratively

Vetting and checks: This role requiresBPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. AnOccupational Health Questionnairewill also be required to ensure we can offer appropriate support for your wellbeing and performance.

Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidenceyou’llbe part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression,we’reproud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays:25days plus bank holidays (and theoptionto buy up to fiveadditionalleave days each year)
• Pension:Up to 6% contributory pension scheme
• Company Car
• Training and development:Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing:Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off atSerco managedleisure centres, and 24/7 access to a virtual GP service
• Discounts:Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity:Paid volunteering day,tax freecharitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks:Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. Theyrepresentand empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Proud member of the Disability Confident employer scheme

Business Development Manager

Company: Serco Limited Salary: £34000-36000 per annum Hours: Full-time Location: Wales, CF10 3BW Job type: Permanent Posting date: 10 Sept 2026 Closing date: 10 Oct 2026

Summary

Serco Limited

Location:Hybrid with regular travel to sites across Wales Salary:£34,000–£36,000 per annum, depending on experience,plus benefitsand company car Schedule:Full time (37.5 hours per week). Ready toimpacta better future? At Serco,we’reproud to run the Restart Scheme on behalf of the Department for Work and Pensions (DWP) in Wales and West Central England. This scheme supports peoplewho’vebeen out of work with tailored coaching and practical help to find sustainable jobs, including CV support,trainingand confidence-building. We’re looking for a Business Development Manager to join our team. In this role,you’llgenerate,buildand grow strongpartnerships with employers across Wales, turning business needs into real job opportunities for our participants.You’llwork closely with internal teams to ensure the right candidates are matched to the right roles, helping placements succeed and delivering high-quality employment and skills outcomes. To be a great fit for this role,you’llhave proven experience in account management,recruitmentor employer engagement, along with a good understanding of the employability sector. Whatyou’lldo as aBusiness DevelopmentManager

• Manage and develop a minimum of 10 key employer accounts within a specified sector, acting as the main point of contact and building trusted relationships
• Promote Serco’s full employment,skillsand training offer togrowexisting accountsandposition Serco as the partner of choicefornew accounts, includingpre
• and post-employment support
• Work closely withResourcers, clearly communicating employer expectations to support effective screening and placements, ensuring roles are filled with suitable learners at pace
• Track and report on key metrics including placements, satisfaction, sustainability and repeat usage, providing updates to the Strategic Account Manager and stakeholders
• Use data insights to improve account management, employerengagementand service quality, sharing recommendations with the Strategic Account Manager.

Does this sound like you?

You’llbe a great fit for this role if you have…

• Proven experience in sales, business development,recruitmentor employer engagement, ideally in ahigh-volumeenvironment
• Qualified to NVQ Level 4 (or equivalent qualification or experience)
• A sound understanding of the skills and employability sector, including current trends,challengesand opportunities
• Strong communication,negotiationand presentation skills with the ability toengage and influencea diverse range of stakeholders
• A data drivenmindset with strongproblem solvingand analytical skills
• Experience developing strategies and translating them into actionable plans
• Strongorganisationandtime management,and the ability to work both independently and collaboratively