Progression Job Coach

Serco; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days' holiday

Pension scheme

Internal courses and apprenticeships

Wellbeing and health support

Retail discounts

Volunteer day

Hybrid working

Job summary

Serco is seeking a Progression Job Coach to support participants on the Restart Scheme. You will manage a caseload, deliver coaching and tailored action plans, and provide practical help like CVs, applications, and interview prep.

You will partner with employers and internal teams to place participants into roles and keep compliant records. The role requires passion for helping people, strong interpersonal skills, and the ability to work in a target-driven environment.

Qualifications

• Experience in coaching, mentoring or supporting individuals into employment or education.
• Genuine passion for helping people succeed and making a positive difference in communities.
• Strong interpersonal and communication skills with the ability to build trust and influence others.
• Experience working in a target-driven or performance-focused environment.
• Excellent organisation and time management skills, with the ability to manage multiple priorities effectively.
• Confidence using IT systems and maintaining accurate, high-quality records.
• Good understanding of the Welsh language.

Responsibilities

• Manage a caseload of participants, guiding them through the full Restart journey from engagement through to sustained employment.
• Deliver one-to-one coaching, needs assessments and tailored action plans to address barriers to work.
• Provide practical employability support including CV writing, job applications, interview preparation and job search techniques.
• Build strong, trust-based relationships with participants, motivating and supporting them to achieve their goals.
• Work with employers and internal teams to identify opportunities and match participants to suitable roles.
• Maintain accurate records and ensure full compliance with contract requirements and customer service standards.

Skills

Coaching

Mentoring

Communication

Organisational skills

IT literacy

Welsh language

Job description

Location: Birmingham, B5 4UA

Salary: £30,000 plus excellent benefits

Schedule: Permanent, Full-time, 37.5 hours per week, Monday to Friday 9am to 5pm

Ready to impact a better future?

As a Progression Job Coach in our Employment, Skills and Enterprise team, you'll support people on the Restart Scheme to overcome barriers to employment, build confidence, and move into sustainable work. Your work has purpose, helping individuals achieve positive outcomes while creating a positive impact on communities.

Every day, you'll work closely with participants to understand their goals, identify support needs, and create personalised action plans. Through coaching, guidance, and practical employability support, you'll help people develop the skills, confidence, and motivation needed to secure long-term employment. Our work touches lives, and you'll play a key role in helping people build a brighter future while strengthening trust and opportunity within local communities.

What You’ll Do As a Progression Job Coach

• Manage a caseload of participants, guiding them through the full Restart journey from engagement through to sustained employment
• Deliver one-to-one coaching, needs assessments and tailored action plans to address barriers to work
• Provide practical employability support including CV writing, job applications, interview preparation and job search techniques
• Build strong, trust-based relationships with participants, motivating and supporting them to achieve their goals
• Work with employers and internal teams to identify opportunities and match participants to suitable roles
• Maintain accurate records and ensure full compliance with contract requirements and customer service standards

Does this sound like you?

• Experience in coaching, mentoring or supporting individuals into employment or education
• A genuine passion for helping people succeed and making a positive difference in communities
• Strong interpersonal and communication skills, with the ability to build trust and influence others
• Experience working in a target-driven or performance-focused environment
• Excellent organisation and time management skills, with the ability to manage multiple priorities effectively
• Confidence using IT systems and maintaining accurate, high-quality records
• Good understanding of the Welsh language

What We Offer

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

An Enhanced Disclosure and Barring Service (DBS) check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with safeguarding requirements. You will also complete an Occupational Health Questionnaire to help ensure the right support is in place for you to succeed in the role.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).