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Wales Millennium Centre; Cardiff; On-site; GBP 29,000 - 36,000; Full time

Job summary

Wales Millennium Centre in Cardiff invites applications for a Customer Operations Manager. This on-site, full-time role supports the visitor experience across venues, from performances to the cafe, ensuring smooth customer journeys throughout the venue.

We are a permanent team offering a structured environment; salary starts from £32,347.15 per year with opportunities for progression. Closing date: 17 September 2026.

Job description

Customer Operations Manager

Company: Wales Millennium Centre

Salary: from £32,347.15 a year

Hours: Full-time

Location: Cardiff, CF10 5AL

Working pattern: On-site

Job type: Permanent

Posting date: 3 Sept 2026

Closing date: 17 Sept 2026

Summary

About WMC/Our Department:

The Customer Operation Team facilitate exceptional experiences. Whether customers are coming to see a world-class performance in our Donald Gordan Theatre or enjoying a coffee in our welcoming foyer café - Ffwrnais - our goal remains the same: to ensure that all visitors to WMC have a positive, enriching and lasting experience

Proud member of the Disability Confident employer scheme

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.