Band 4 Ward Administrator

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 28,000 - 31,000; Part time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Band 4 Ward Administrator for Tazetta, a male acute mental health inpatient ward at the Oleaster Centre. This part-time role covers Monday to Friday mornings with some flexible start/end times and supports the ward multidisciplinary team to ensure smooth day-to-day operations.

You will be the first point of contact for patients, carers and professionals, manage patient-related administration and maintain electronic records,

Qualifications

• NVQ level 3 or equivalent administrative qualification.
• Level 4 or Diploma in Administrative related subject.
• Experience with minute taking and maintaining confidentiality.

Responsibilities

• Provide comprehensive administrative support to the ward and multidisciplinary team.
• Manage patient information, admissions, transfers and discharges documentation.
• Maintain electronic patient records in line with information governance policies.
• Handle correspondence, emails, calls and diary arrangements for the ward team.
• Monitor ward supplies and equipment through procurement processes.
• Ensure accurate filing and secure storage of records.

Skills

Minute taking

Accuracy

Education

NVQ level 3

Level 4 or Diploma in Administrative related subject

Tools

Microsoft Office

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust

Band 4 Ward Administrator

The closing date is 19 October 2026

We are seeking a highly organised and motivated Ward Administrator to join Tazetta, a male acute mental health inpatient ward at the Oleaster Centre. This is a part time role, working across Monday to Friday mornings, with some flexibility with start/end times.

This is a key administrative role, providing comprehensive support to the ward multidisciplinary team and helping to ensure the smooth day-to-day operation of the ward.

As the first point of contact for many patients, carers and professionals, the post holder will play a vital role in maintaining effective communication, managing patient-related administration and supporting the delivery of safe, high-quality care. The successful candidate will be proactive, adaptable and able to work effectively in a busy and sometimes challenging environment.

The Ward Administrator will work closely with nursing, medical and allied health professional colleagues, ensuring that administrative systems, electronic patient records and ward processes are maintained to a high standard. Attention to detail, excellent organisational skills and a commitment to confidentiality are essential.

Main duties of the job

The post holder will provide comprehensive administrative support to the ward and multidisciplinary team, ensuring the efficient management of patient information and ward processes.

Key responsibilities include:

• Serving as the main administrative point of contact for the ward, responding to enquiries from patients, carers, staff and external agencies in a professional and timely manner.
• Supporting patient admissions, transfers and discharges by ensuring all associated documentation and electronic records are completed accurately.
• Maintaining and updating electronic patient records and other clinical information systems in accordance with Trust policies and information governance requirements.
• Managing correspondence, emails, telephone calls and diary arrangements on behalf of the ward team.
• Monitoring and ordering ward supplies and equipment through agreed procurement processes.
• Ensuring patient records, filing systems and databases are maintained accurately and securely.
• Working closely with members of the multidisciplinary team to facilitate effective communication and coordination of care.
• Contributing to the delivery of an efficient, responsive and patient-focused administrative service.

The role offers an excellent opportunity to become part of a dedicated team committed to providing high-quality care and improving outcomes for people accessing mental health services.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Job responsibilities

Please see the attached Job Description and Person Specification for full details of the responsibilities and requirements of this role.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Qualifications

• NVQ level 3
• Level 4 or Diploma in Administrative related subject

Knowledge and Experience

• Minute Taking
• Highly proficient in using various Microsoft packages
• Experience of working in a Mental Health/Psychology or Multi-disciplinary based Service

Skills

• Accuracy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

£28,392 to £31,157 a yearper annum, pro rata