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ISS Facilities Services; City of Westminster; On-site; GBP 42,000 - 56,000; Full time

Job summary

ISS Facilities Services in London seeks an experienced Client Services Manager to oversee end-to-end delivery of meetings, events and hospitality across Westminster and Mayfair. You will lead front-of-house service, build strong client relationships and ensure high standards of operational delivery.

This role focuses on creating exceptional experiences, driving customer satisfaction, and partnering with stakeholders to support business growth while maintaining compliance and quality across

Responsibilities

• Manage the end-to-end delivery of meetings and events, from initial enquiry and proposal through to execution and follow-up.
• Build and maintain strong relationships with clients and stakeholders, understanding their requirements and delivering tailored solutions.
• Act as the main point of contact for meeting and event planning, ensuring seamless communication and coordination throughout.
• Lead customer experience and front-of-house service delivery, creating memorable and engaging experiences for visitors and guests.
• Promote services and identify opportunities to increase customer satisfaction, enhance service delivery and support business growth.
• Maintain high standards across hospitality, food and beverage services, ensuring quality, professionalism and consistency.
• Support compliance, health & safety, food safety and operational standards, ensuring the site remains audit-ready.
• Resolve issues promptly and professionally while supporting a collaborative, customer-focused culture.
• Proud member of the Disability Confident employer scheme

Job description

We are seeking a highly experienced Client Services Manager to join ISS, overseeing the end-to-end delivery of meetings, events and hospitality services across prestigious locations in Westminster and Mayfair. This is an exciting opportunity for a customer-focused professional who thrives on creating exceptional experiences and building strong relationships with clients and stakeholders.

Job Description

We are looking for a confident and proactive individual with a passion for hospitality, events and service excellence. Working within a premium environment, you will play a key role in ensuring the highest standards of client service, operational delivery and customer satisfaction while supporting continuous improvement and business growth.

Key Responsibilities

Manage the end-to-end delivery of meetings and events, from initial enquiry and proposal through to execution and follow-up.

Build and maintain strong relationships with clients and stakeholders, understanding their requirements and delivering tailored solutions.

Act as the main point of contact for meeting and event planning, ensuring seamless communication and coordination throughout.

Lead customer experience and front-of-house service delivery, creating memorable and engaging experiences for visitors and guests.

Promote services and identify opportunities to increase customer satisfaction, enhance service delivery and support business growth.

Maintain high standards across hospitality, food and beverage services, ensuring quality, professionalism and consistency.

Support compliance, health & safety, food safety and operational standards, ensuring the site remains audit-ready.

Resolve issues promptly and professionally while supporting a collaborative, customer-focused culture.

Proud member of the Disability Confident employer scheme

Client Service Manager

Company: ISS Facilities Services

Hours: Full-time

Location: SW1H 0ND

Working pattern: On-site

Job type: Permanent

Posting date: 9 Sept 2026

Closing date: 9 Oct 2026

Summary

Client Service Manager

Location: London, SW1H 0ND

Hours of work: 40

Contract Type: Permanent

We are seeking a highly experienced Client Services Manager to join ISS, overseeing the end-to-end delivery of meetings, events and hospitality services across prestigious locations in Westminster and Mayfair. This is an exciting opportunity for a customer-focused professional who thrives on creating exceptional experiences and building strong relationships with clients and stakeholders.

Job Description

We are looking for a confident and proactive individual with a passion for hospitality, events and service excellence. Working within a premium environment, you will play a key role in ensuring the highest standards of client service, operational delivery and customer satisfaction while supporting continuous improvement and business growth.

Key Responsibilities

Manage the end-to-end delivery of meetings and events, from initial enquiry and proposal through to execution and follow-up.

Build and maintain strong relationships with clients and stakeholders, understanding their requirements and delivering tailored solutions.

Act as the main point of contact for meeting and event planning, ensuring seamless communication and coordination throughout.

Lead customer experience and front-of-house service delivery, creating memorable and engaging experiences for visitors and guests.

Promote services and identify opportunities to increase customer satisfaction, enhance service delivery and support business growth.

Maintain high standards across hospitality, food and beverage services, ensuring quality, professionalism and consistency.

Support compliance, health & safety, food safety and operational standards, ensuring the site remains audit-ready.

Resolve issues promptly and professionally while supporting a collaborative, customer-focused culture.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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