Read more

Waythrough; Brighton; Sur place; GBP 21 000 - 30 000; Plein temps

Résumé du poste

Waythrough is seeking an organised administrator based in Brighton to support our mental health and social care services. You will manage day-to-day admin, greet clients, and help ensure a smooth, welcoming service.

Responsibilities include coordinating appointments, answering calls and emails, maintaining records in Excel and Access, preparing meeting rooms, taking minutes, and contributing to data quality and reporting to meet service standards.

Qualifications

• Experience providing administrative support in a busy setting.
• Excellent organisation and communication skills.
• Proficient data entry and working with databases.

Responsabilités

• Act as the first point of contact for clients and visitors.
• Coordinate timely responses to enquiries via phone, email, text and website.
• Maintain appointment systems and manual records accurately.
• Ensure data accuracy across computerised systems (Excel/Access).
• Attend meetings and take minutes when required.

Connaissances

Administrative support

Front-line reception

Data entry

Outils

Excel

Access

Theseus

Description du poste

Working Hours: 37 hours per week, 08:00am–16:00pm

Contract Type: Permanent

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About The Role:

To provide the full range of administrative support to your service, ensuring the service operates efficiently and effectively on a day-today basis.

What You’ll Do:

Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.

Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners.

Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.

Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues.

Where relevant identify, facilitate and organise use of community outreach and satellite sites for service provision.

Maintain electronic and manual appointment systems and complete referral information as appropriate.

Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines.

Where relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested.

Attend meetings and take minutes when required.

Understand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements.

Understand and be able to work within a quality assurance system on a day-to-day basis.

Understand performance indicators for the service and assist with the collection and presenting of data, providing evidence that performance indicators have been met.

Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures.