Administrator

Waythrough View All Jobs; Bradford; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer matching

Life assurance (3× annual salary)

Birthday leave

Professional qualification reimburse

Job summary

Waythrough is recruiting for an administration role based in Bradford/Keighley. You will handle administrative tasks, support data entry on computer systems, and work closely with the team to deliver high-quality services.

The role involves front-of-house duties and back-office support, with emphasis on confidentiality and efficient organisation in a busy environment. We value reliability, teamwork and a proactive approach.

Qualifications

• Some experience in admin, reception or customer service
• Good communication and interpersonal skills
• Basic IT skills including Outlook, Word and Teams
• Able to stay organised and manage different tasks
• Comfortable handling confidential information

Responsibilities

• Handle administrative tasks to support smooth operation of services
• Ensure accurate and timely data entry on computer systems, maintaining data integrity
• Collaborate with the team to deliver high-quality services in Bradford and Keighley
• Act as a liaison for communication within the team and with external partners
• Contribute to team meetings and suggest improvements to processes
• Take on additional admin duties as required to support objectives
• Input data into SystmOne
• Deliver a welcoming front-of-house experience while supporting back-office teams

Skills

Communication skills

Interpersonal skills

Basic IT skills

Outlook

Microsoft Word

Microsoft Teams

Organisational skills

Confidentiality

Team player

Customer service experience

Tools

SystmOne

Job description

• Handle administrative tasks efficiently to support the smooth operation of the services.
• Ensure accurate and timely data entry on computer systems, maintaining data integrity and confidentiality.
• Collaborate closely with our team of professionals to deliver high-quality services to service users in Bradford and Keighley
• Act as a key liaison for communication within the team and with external partners.
• Contribute proactively to team meetings and discussions, offering insights to enhance our services and processes.
• Take on additional administrative duties as required to support the organisation’s objectives.
• Inputting data into SystmOne.
• Deliver a welcoming front-of-house experience while providing efficient back-office support to service teams. Some experience in an admin, reception or customer service role
• Good communication and interpersonal skills
• Basic IT skills, including Microsoft Outlook, Word and Teams
• Able to stay organised and manage different tasks in a busy environment
• Comfortable working with confidential information
• Friendly, reliable and willing to help as part of a team Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it’s all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.