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One World Recruitment; Brighton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Islington Council is seeking a caretaker to perform estate duties, maintain cleanliness, and support residents across assigned patches. The role involves liaising with the Estate Services Co-ordinator and QAOs, keeping records, reporting incidents, and assisting with repairs and safety tasks.

You will also manage stores and equipment, supervise cleaning frequencies, and work in pairs for annual leave cover. Weekend duties may apply on a rota basis in line with service commitments.

Responsibilities

• Reporting to the Estate Services Co-ordinator (ESC) and QAOs, assisting with caretaker management.
• Completing daily management control information and documentation.
• Maintaining records of tenant complaints and reporting incidents (fire, burglary, flood) to Area Office.
• Reporting tenancy contraventions by tenants.
• Noting abandoned vehicles or illegal parking and liaising with Estate Service Officers and contractors.
• Maintaining lighting in communal areas.
• Taking action for repairs or emergencies, including calling emergency services during work hours.
• Maintaining clean and tidy lodges at assigned patches.
• Overseeing estate stores, tools, and equipment at the patch.
• Carrying out minor repairs to communal areas as directed in Health & Safety requirements.
• Reporting and removing graffiti within agreed timescales.
• Controlling weed growth and sweeping to keep hard-standing areas clear of detritus.
• Keeping shrub beds and lawns free of litter.
• Building good relations with tenants, advising especially older people and the disabled.
• Attending the Area Office during weekday on-duty periods as directed.
• Reporting and removing lumber to designated collection points daily.
• Carrying out estate cleaning frequencies as required.
• Carrying out paired working arrangements with an assigned colleague for annual leave and absence cover.
• Working on weekends on a rota to cover core duties between 8.00am and 4.00pm.
• Ensuring services are provided in line with Islington Council’s customer care standards.
• Carrying out liaison duties including refuse collection and gas/electrical services.
• Upholding Islington Council’s Equal Opportunity Employment Policy.
• Undertaking other minor duties as directed.
• Promoting safeguarding of children and vulnerable adults and reporting concerns to a Team Leader.

Job description

To undertake caretaker duties including cleaning and other estate duties in partnership with the needs of residents and in accordance with management direction. Working flexibly, alone, or with other caretakers to provide an excellent caretaker service on estates as circumstances require.

1. Reporting to the Estate Services Co-ordinator (ESC) and the Quality Assurance Officers (QAOs) who assist the ESC in caretaker management. Also liaising with management and staff at the Area Offices.

2. The completion of daily management control information and other documentation as required.

3. Keeping records of complaints made by tenants and reporting cases of fire, burglary, flood and other important incidents to the Area Office / Housing Department as required.

4. Reporting contravening of tenancy regulations by tenants.

5. Reporting of abandoned vehicles/illegal parking on the estates and liaising with Estate Service Officers and contractors as necessary.

6. Maintaining the lighting of communal areas.

8. Taking appropriate action in respect of repairs or damage in cases of emergency, including the calling out of police, fire and ambulance services etc. during normal working hours.

9. To maintain clean and tidy assigned lodges at the allocated patches.

10. Custody of an overall responsibility for the estate stores, tools, plant and equipment at the allocated patch.

11. To carry out minor repairs to communal areas as directed or as required in accordance with Health and Safety requirements.

12. To report and remove offensive graffiti as directed within agreed timescales.

13. To use appropriate tools as directed, to control weed growth on estates and to ensure that sweeping is done in such a way so that hard-standing areas have little or no accumulation of detritus, which promotes weed growth.

14. To keep shrub beds and grass areas / lawns free of litter.

15. Establishing and maintaining a good relationship with tenants on behalf of Islington Council, giving advice and assistance especially to older people and those with disabilities, dealing with complaints, problems, etc, referring outstanding issues to the Area Office or other designated Housing Department officers.

16. Attendance at the designated Area Office during weekday-on-duty periods as directed.

17. To report and remove where possible lumber to designated collection points on estates on daily basis.

18. Carry out and ensure estate cleaning frequencies are maintained.

19. To carry out a paired working arrangement. Liaising directly with an assigned colleague over personal cover arrangements for annual leave and short-term absence.

20. All resident (or previous resident) caretakers are to work on a number of estates, carrying out core duties at weekends on a rota basis, between the hours of 8.00am and 4.00pm.

21. Ensure all the services within the area(s) of responsibility are provided in accordance with Islington Council’s commitment to customer care and high quality service provision to users.

22. Carry out normal estate liaison duties, e.g., refuse collection, gas and electrical services, etc.

23. At all times carrying out responsibilities with due regard to Islington Council’s Equal Opportunity Employment Policy.

24. Undertake as such other minor and non-recurring duties appropriate to the post as may be directed.

25. To take responsibility for promoting safeguarding the welfare of children and young person’s / vulnerable adults and those who you come into contact with. This includes reporting any concerns you have about someone who is vulnerable to a Team Leader

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