Dispatch and Returns - Team Leader

Tsl Lighting Ltd.; Basingstoke; On-site; GBP 28,000 - 36,000; Full time

Job summary

Tsl Lighting Ltd. in the United Kingdom is seeking a proactive Team Leader to supervise Senior Warehouse Technicians and Warehouse Technicians. You will drive efficient operations, uphold quality standards and support the Department Manager in strategic initiatives.

The role requires strong leadership, organisation, and communication skills, with a focus on safety and process improvements. It is a full-time position based in the warehouse with responsibilities spanning staff mentoring and

Qualifications

• Experience leading warehouse teams in a logistics setting.
• Strong communication and people management skills.
• Ability to plan, prioritise and meet deadlines.
• Proficient with basic IT and Google Drive.

Responsibilities

• Supervise and motivate the team to hit goals and deadlines.
• Demonstrate leadership with accountability and integrity.
• Delegate tasks and provide clear guidance and support.
• Ensure staff have access to all task information.
• Provide performance feedback to the Department Manager.
• Identify training needs and raise them to the manager.
• Keep work areas clean, tidy and well organised.
• In the absence of the Department Manager, run day-to-day operations.
• Coordinate with other departments for smooth workflow.
• Support daily operations: receiving, storing and shipping gear.
• Check equipment pre-dispatch and report shortages or damages.
• Interact professionally with freelancers and customers.
• Assist in departmental changes and improvements.

Skills

Team leadership

Warehouse supervision

Communication

Organisational skills

Problem solving

Google Drive

Job description

As a Team Leader, you will be responsible for supervising and leading a team of Senior Warehouse Technicians and Warehouse Technicians within the department. You will play a crucial role in ensuring efficient operations, maintaining high quality standards, and supporting the Department Manager in strategic initiatives.

Key Responsibilities

• Supervise and motivate the team to achieve operational goals and deadlines.
• Demonstrate strong leadership qualities, such as accountability, integrity, and a positive attitude. This will inspire your team and set a positive example for the department.
• Delegate tasks effectively and provide clear guidance and support.
• Ensure staff are aware of and have access to all relevant information relating to their assigned tasks.
• Provide performance feedback to the Department Manager prior to team 1:1 catch-ups.
• Identify training needs and report these to the Department Manager.
• Supervise staff to ensure that all work areas are kept clean, tidy and efficiently organised.

In the Absence of the Department Manager

• Assume responsibility for the day-to-day operations of the department.
• Make critical decisions and solve problems independently.
• Coordinate with other departments to ensure a smooth workflow.
• Attend Head of Department meetings in the absence of the Department Manager.

Operational Excellence

• Support the daily operations of the department, including receiving, storing and shipping equipment.
• Ensure adherence to quality control standards and procedures, including checking prepped equipment before it leaves the department for dispatch.
• Check in equipment returned from hire against the computer system, logging and reporting any shortages or damages.
• Troubleshoot equipment issues and coordinate delivery to the Technical Services team as required.

Customer Service

• Interact with freelancers and customers in a professional and courteous manner.
• Resolve customer enquiries and complaints promptly and efficiently.

Departmental Support

• Assist the Department Manager in developing and implementing departmental changes and improvements.
• Communicate any operational issues to the Department Manager and resolve them where possible.

Health and Safety

• Take an active role in department meetings.
• Ensure compliance with all relevant health and safety regulations.
• Conduct regular safety inspections and implement corrective actions where required.
• Promote a safe working environment and encourage safe working practices.

Skills and Qualifications

• Experience in a warehouse or logistics environment.
• Proven strong leadership and supervisory skills.
• Excellent organisational and time management skills.
• Strong problem-solving and decision-making abilities.
• Good IT knowledge, preferably with a working knowledge of Google Drive.
• Excellent communication and interpersonal skills.

Representing the Company / Supervising Employees

• This role involves dealing with employees and customers of the company. It is vital that you deal courteously with customers and the public at all times and represent the company and its reputation in an impeccable manner.
• Maintain a good level of personal appearance, dress and cleanliness.

By taking on these additional responsibilities, you will demonstrate your leadership potential and contribute to the overall success of the department.

The above list of duties and responsibilities is not intended to be exhaustive. Employees are expected to adopt additional tasks when required. These tasks will be in keeping with the general profile of the role.