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New Appointments Group Ltd; Aylesbury; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

33 days annual leave

Life cover (2x salary)

Westfield Health membership

Equipment provided

Mileage expenses

Job summary

New Appointments Group is recruiting a Housing Officer (Dispersal Accommodation) to support vulnerable individuals across Buckinghamshire. You will manage a large caseload, oversee property safety and compliance, and assist with move-on from dispersal accommodation.

The role requires strong organisation, resilience, and a genuine passion for helping people. A valid UK driving licence is essential to access multiple sites and carry out property visits.

Qualifications

• Experience in housing, support work, or similar role.
• Excellent communication and organisational abilities.
• Full UK Driving Licence required.

Responsibilities

• Manage a caseload of service users and oversee housing properties.
• Conduct inductions and welfare checks for residents.
• Coordinate repairs and ensure health and safety compliance.

Skills

Organisational skills

Communication

Teamwork

Driving licence

Job description

Housing Officer (Dispersal Accommodation)

Buckinghamshire

Full-time | Permanent

About the Role

We are currently recruiting for compassionate and proactive

Housing Officers

to join a busy and rewarding environment supporting vulnerable individuals across Buckinghamshire.

This role focuses on supporting Service Users, ensuring their welfare, safety, and successful move-on from the dispersal accommodation. You will manage a large and varied caseload while also overseeing a portfolio of properties, ensuring they are safe, well-maintained, and compliant.

This is a highly flexible role requiring strong organisation, resilience, and a genuine passion for supporting people.

Key Responsibilities

Service User Support

• Manage a caseload of approximately 200-250 Service Users
• Conduct inductions and support Service Users settling into accommodation
• Carry out regular welfare checks and property visits
• Signpost individuals to relevant services such as healthcare and local support agencies
• Report and manage incidents, safeguarding concerns, and absconding cases
• Ensure timely move-on in line with contractual requirements
• Conduct property inspections and report maintenance issues
• Coordinate repairs and ensure properties meet health & safety standards
• Prepare properties for new occupants and manage voids effectively
• Support inventory management and minor repairs where required
• Work closely with internal teams and external stakeholders
• Attend meetings and contribute to service delivery improvements
• Maintain accurate, up-to-date records and documentation
• Support colleagues and provide cover when required

General Responsibilities

• Ensure compliance with company procedures and relevant legislation
• Participate in training and continuous professional development
• Remain responsive to communications and operational demands, including emergencies

What We're Looking For

• Experience working in housing, support work, or a similar role
• Strong organisational skills and ability to manage a high-volume caseload
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Understanding of safeguarding and supporting vulnerable individuals (desirable)
• Full UK Driving Licence and access to your own vehicle (essential)

Why Apply?

• Opportunity to make a real impact supporting vulnerable individuals
• Varied and rewarding role with no two days the same
• Supportive team environment
• Ongoing training and development opportunities

Benefits Package

• 33 days annual leave (including bank holidays)
• Life cover (2x basic salary)
• Westfield Health membership - cashback on health services and discounts for retailers and gyms
• Laptop, phone, and any other required equipment provided
• Mileage expenses - claimable from home
• 6-month probationary period
• Employer pension contributions (4% employer, 4% employee)

Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.