Store Manager Claygate

Mencap; Esher; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

32 days paid holiday (including bank/2

Discounts at leading retailers

Health cash plan

Interest-free loans

Job summary

Mencap in Claygate is seeking a Shop Manager to lead our store and an inclusive team of paid colleagues and volunteers on a 37.5 hour contract. Your base will be Claygate with regular travel to other M5 stores as required.

You will drive sales, manage stock, ensure Gift Aid sign-ups, and uphold excellent customer service while safeguarding people and assets. You will develop your team through training and performance reviews, and take responsibility for all financial, cash handling, security and

Qualifications

• Proven experience driving store sales and meeting KPI targets.
• Ability to lead a diverse team including paid staff and volunteers.
• Flexible to cover weekends, holidays and a rota.
• Strong commercial awareness and cost control.

Responsibilities

• Drive sales in the store to meet budgets and KPI targets.
• Manage stock rotation and merchandising standards daily.
• Oversee cash handling, security, safeguarding and health & safety.
• Lead and develop paid staff and volunteers through training and reviews.
• Cover other M5 stores as required.

Skills

Sales leadership

Team leadership

Retail management

Customer service

Job description

Job Advert

Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability.

We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our team in Claygate on a 37.5 hour contract.

Your main base will be Claygate, with an expectation of regular travel and flexibility to cover other M5 stores as required.

As a Shop Manager you will be responsible for the day to day running of our store by leading an inclusive team of paid colleagues and volunteers to maximise sales income and to minimise costs. You will have the passion to drive your store to be the best in the area.

What You Will Do

• Drive sales in the store to meet expected budgets and KPI’s
• Run a high‑density shop, ensuring that the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily.
• Ensure that stock is generated over the door and that donors are signed up for Gift Aid.
• Ensure that the high standard of customer service that is expected by Mencap is delivered at all times.
• You will be an inclusive leader developing your team, paid and volunteers, through training and performance reviews.
• Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store.

To Be a Successful Shop Manager You Will Be

• An experienced manager with the ability to drive sales and meet KPI’s, ideally within a fashion retail environment.
• Ability to lead and support a team from varying backgrounds.
• Ability to meet the needs of the customers to generate and increase the sales of the store.
• Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

• Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high‑street retailers, access to health cash plans, interest‑free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long‑term health condition, women, parents and carers, and their allies.

Applications close on 06 September 2026.

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under‑represented within the workforce.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.