Reactive Planner & Delivery Coordinator

Iss; South Nutfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

ISS is seeking a proactive administrator to support reactive and PMC works, manage task queues, coordinate engineers and subcontractors, and maintain high levels of customer service within established processes. You will receive and manage work orders in Tririga, raise purchase orders in Coupa, issue quotation requests, and triage billable vs non-billable work while reporting on progress.

The role requires strong organizational skills, effective communication, and the ability to work

Qualifications

• Experience in a customer service, contact centre or administrative role.
• Call handling experience.
• Proficient in Microsoft Office programmes.
• Excellent communication skills.
• Experience working collaboratively within a team to achieve organisational goals.
• Strong organisational and planning skills with the ability to schedule and coordinate activities.
• Ability to understand and analyse statistical data.
• Understanding of the importance of escalating health and safety issues relating to statutory compliance.

Responsibilities

• Coordinate reactive and PMC tasks received from internal colleagues and customers.
• Receive and manage work orders in Tririga, ensuring timely progression and completion.
• Identify the most appropriate solution to client requests in line with contractual processes.
• Raise purchase orders in Coupa, following the required approval process for subcontractor works.
• Prepare and issue quotation requests to subcontractors and coordinate site visits.
• Actively manage task queues, carry out task management activities, and triage billable and non-billable work.
• Assign PMC work orders to engineers or subcontractors and liaise daily with engineering teams to monitor progress.
• Obtain, monitor and upload completion, compliance and remedial work documentation into Tririga, while supporting reporting, escalation processes and customer issue resolution.

Skills

Customer service

Call handling

Microsoft Office

Communication

Teamwork

Organisation

Data analysis

Health and safety awareness

Tools

Tririga

Coupa

Microsoft Office

Job description

ISS is seeking a proactive administrator to support reactive and PMC works, manage task queues, coordinate engineers and subcontractors, and maintain high levels of customer service within established processes. You will receive and manage work orders in Tririga, raise purchase orders in Coupa, issue quotation requests, and triage billable vs non-billable work while reporting on progress.

The role requires strong organizational skills, effective communication, and the ability to work