Reactive Maintenance Scheduler

Ian Williams Ltd; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Ian Williams Ltd is seeking a Reactive Maintenance Scheduler in Birmingham. The role involves optimising repairs service through scheduling whilst providing first-class support to customers. The company offers benefits such as performance-based bonuses, pension contributions, and 31 days of paid holiday. This position is ideal for those with customer service experience and strong IT skills who enjoy a fast-paced environment.

Benefits

Monthly performance bonuses

Annual company profit share

Employer pension contributions

31 days paid holiday

Ongoing training and development opportunities

Life Insurance

Annual pay reviews

Enhanced maternity/paternity pay

Trade discounts

Access to health and wellbeing support services

Qualifications

• Planning and scheduling experience welcome.
• Strong customer service skills, particularly via phone.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Optimise repairs service through effective scheduling.
• Act as the first point of contact for customers.
• Produce daily reports on Key Performance Indicators.

Skills

Customer service

Problem-solving

Scheduling

IT skills

Job description

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This range is provided by Ian Williams Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are looking for a Reactive Maintenance Scheduler to join our growing team in Aston, Birmingham. In this fast paced role, you will optimise our repairs service through effective scheduling, while operating with compassion, care and empathy.

Our iwhub (centralised helpdesk) is an integral part of our thriving Responsive Maintenance division at Ian Williams. We value our people, fostering a culture of trust and support that brings out the best in our team.

Effective planning is the heartbeat of our success, and we need someone who thrives in a dynamic environment and takes pride in making a difference

Benefits:

• We provide you with the opportunity to earn more with monthly bonuses, based on performance
• Be part of our annual company profit share (14% achieved last year)
• Let us help you prepare for your future with an employer pension contribution of up to 5%
• 31 days paid holiday (including bank holidays), but you may want longer or less, so buy up to 5 days or sell up to 3days per year
• Ongoing training and development opportunities within the iwhub
• Life Insurance
• Annual pay reviews
• Enhanced maternity/ paternity pay
• Trade discounts from our preferred suppliers for you and your friends and family
• Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.
  
  

We offer our iwhub employees a modern, spacious, and open plan office with easy public transport access (train & buses) and onsite parking for drivers. The office also offers a fully equipped kitchen with facilities, comfortable and private break out areas, as well as a designated prayer room for worship.

The Reactive Maintenance Scheduler role:

• Access to our dynamic scheduling system and technology, you can effectively plan operatives' day to day work schedules, taking pride in delivering a first-class experience to our customers (residents) in a concise, timely and efficient manner.
• Having ownership of this process from start to finish, you consider priority, location, and time, whilst mitigating risks that could affect KPIs (Key Performance Indicators)
• Acting as the first point of contact for our customers, you'll support our trade operatives, via phone and email, while they successfully complete their works on site, always striving for a first-time fix resolution.
• Accuracy is key to a first-time resolution, therefore you take pride in the notes you make for each job/task on the system, to support compliance and process
• Producing KPI (Key Performance Indicators) reports daily, that contribute to the overall Contract performance.
  
  

What will you bring as a Reactive Maintenance Scheduler?

• If you have planning and scheduling experience fantastic, however, we also welcome and encourage anyone with high level customer service-based experience, ideally via the telephone, and astute problem-solving skills to apply. If you have the rightwillingness, drive, and commitment to learn how to book appointments, rearrange appointments and schedule engineer diaries, then we want to hear from you today!
• You thrive working within a fast-paced and reactive environment. This will suit individuals who enjoy a busy, dynamic, and ever-changing day
• Strong IT (Information Technology) and analytical skills with the aptitude to pick up new systems and be able to follow process and procedure is a real must
  
  

About Ian Williams Ltd.

Discover more about us by reviewing our website, and also through our social media platforms, along with LinkedIn, Indeed and Glassdoor.

The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants for positions fairly.

Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.

We reserve the right to shortlist prior to the closing date.

Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.

We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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