Reactive Repairs Planner

ZipRecruiter; Dudley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company specializing in housing repairs is seeking a Scheduling Coordinator to manage operational tasks, including scheduling repairs, liaising with contractors, and ensuring timely responses to customer queries. The role requires experience in housing maintenance and strong organizational skills.

Qualifications

• Experience in housing repairs and maintenance.
• Skilled in scheduling and resource allocation.
• Strong front-line service delivery experience.

Responsibilities

• Coordinating repair requests and scheduling operatives.
• Liaising with contractors and departments for repairs.
• Managing customer inquiries and maintaining communication.

Skills

Scheduling

Customer Service

Prioritization

Job description

Job Description

Duties

• Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.




• To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments..




• To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.




• Liaise with officers to ensure specialist materials are ordered; scaffolding and joinery requests are sent and actioned promptly, chasing any officers for supply of materials to enable outstanding works orders to be completed within target times, whilst keeping the customer updated to the progress.




• Act as point of contact for on-site staff/managers and maintain a log of their whereabouts both for safety, workload management and audit purposes.




• Receive repair requests, to diagnose using skills, training and IT systems, establish the reason for the request, its urgency and to take prompt and appropriate action in accordance with policy procedures and instructions.




• Maintain a comprehensive knowledge of all data bases and software used within the Department including any amendments.




• To be responsible for undertaking daily scheduling of operatives including resource levelling and reassigning tasks where necessary.




• Respond to Council wide emergency calls for repairs, public buildings, schools, council offices, highways, urban environment etc.




• Sending Engineer Requests to manufactures for items that have failed but within the warranty period.




• Raising/scheduling evictions whilst liaising with housing managers and bailiffs to ensure all evictions are attended to at the specified time and operatives are provided with the relevant risk assessments.




• Liaise with other departments or contractors to utilise all available resources to ensure appointments are kept and customer's expectations are managed.




• Carry out any other duties commensurate with the nature of the post.

Requirements

• Experience of working within a housing repairs and maintenance organisation




• Experience of scheduling, arranging and allocating works or projects for trade operatives and contractors.




• Significant working experience of the delivery of front line services to customers.




• Experience within a Building /Contracting/Social Housing environment




• Familiarity with project management principles is advantageous.




• Able to prioritise and manage own workload and those of others.

Connect2Dudleyis a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.