Reactive Maintenance Manager

Reed Specialist Recruitment; Reading; Presencial; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Initial 3-month assignment

Lead a high-profile reactive repairs/£

Key management role

Varied leadership responsibilities

Depot-based on-site role

Collaborative team environment

Descripción de la vacante

Reed Specialist Recruitment is seeking a Contracts Manager to oversee a busy housing repairs and property services team in Reading. The role focuses on leading a high-volume reactive repairs service and managing suppliers, staff, and subcontractors to meet safety and performance standards.

You will monitor KPIs, manage budgets, ensure CDM compliance, and support service planning with ad-hoc out-of-hours coverage.

Formación

• Substantial experience managing reactive repairs services in social housing/local authority/contractor settings.
• Strong background in housing repairs management, including contractor management.
• Proven experience leading operational teams, including supervisors, trades and support staff.
• Good understanding of repairs legislation, health and safety, and CDM compliance.
• Experience managing budgets, forecasting costs and expenditure.
• Strong knowledge of KPI reporting and continuous improvement.
• Ability to handle employee relations, appraisals, performance management, recruitment and discipline.
• Proficient with IT systems, mobile working tech and performance monitoring tools.
• Excellent written and verbal communication for reporting to senior stakeholders.

Responsabilidades

• Lead the delivery of a customer-focused reactive repairs and maintenance service across housing stock.
• Manage supervisors, trade operatives, agency workers, office staff and subcontractors.
• Oversee contractor relationships and quality assurance inspections.
• Monitor KPIs, analyse performance data and drive improvements.
• Monitor budgets, forecasting and reporting on expenditure and variances.
• Ensure all works comply with health and safety, CDM and related regulations.
• Prepare work specifications for internal teams and external contractors.
• Handle complaints, FOI requests and briefing reports for senior stakeholders.
• Support service planning and cross-cover for other managers.
• Participate in an out-of-hours managerial rota.

Conocimientos

Reactive repairs management

Contractor management

Budget monitoring

KPI reporting

Health & safety / CDM

Team leadership

Stakeholder reporting

IT systems / mobile working

Communication

Descripción del empleo

Contracts Manager

Job Type: Full-time, Temporary contract (initial 3 months)

Location: Reading, RG2

Salary: Competitive, to be discussed

We are seeking an experienced Contracts Manager to provide temporary cover within a busy Housing Repairs and Property Services team. This Contracts Manager position will lead a high-volume reactive repairs service, managing operational teams, contractors and subcontractors to ensure works are delivered safely, efficiently and in line with agreed performance standards. This is an excellent opportunity for a Contracts Manager who can quickly establish themselves in a fast-paced operational environment and maintain service continuity.

Day to day of the role

• Lead the delivery of a customer-focused reactive repairs and maintenance service across housing stock.
• Manage supervisors, trade operatives, agency workers, office staff and subcontractors to ensure high performance.
• Oversee contractor and subcontractor relationships, including quality assurance inspections and service standards.
• Monitor KPIs, analyse service performance data and implement improvements to drive efficiency and customer satisfaction.
• Take responsibility for budget monitoring, forecasting and reporting on expenditure and income variances.
• Ensure all works are delivered in compliance with health and safety legislation, CDM requirements and other relevant regulations.
• Prepare work specifications for internal teams and external contractors where required.
• Handle complaints, member enquiries, FOI requests and briefing reports for senior stakeholders.
• Support service planning, continuous improvement initiatives and cross-cover for other operational managers.
• Participate in an out-of-hours managerial rota for non-standard site escalations.

Required Skills & Qualifications

• Substantial experience managing responsive or reactive repairs services within social housing, local authority or contractor settings.
• Strong background in housing repairs and maintenance, including contractor and subcontractor management.
• Proven experience leading operational teams, including supervisors, trades and support staff.
• Good understanding of relevant repairs and maintenance legislation, including health and safety and CDM compliance.
• Experience managing budgets, monitoring costs and forecasting expenditure.
• Strong working knowledge of KPI reporting, service performance management and continuous improvement.
• Ability to manage employee relations matters, including appraisals, performance management, recruitment and disciplinary processes.
• Confident using IT systems, mobile working technology and performance monitoring tools.
• Strong written and verbal communication skills, with the ability to produce reports and respond to senior stakeholder queries.

Benefits

• Initial 3-month temporary assignment
• Opportunity to lead a high-profile reactive repairs service
• Key management role with immediate operational impact
• Varied position covering leadership, performance, compliance and budget management
• Depot-based role with regular on-site presence
• Collaborative working environment within a busy property services team