Reablement Liaison Officer 11539

Norfolk County Council; Great Yarmouth; Hybrid; GBP 20,000 - 21,000; Part time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Flexible working opportunities

Remote and hybrid working

Norfolk Rewards discounts

Blue Light card

Job summary

Norfolk County Council in Great Yarmouth is seeking a Reablement Liaison Officer on a part-time 22.5 hours per week with hybrid working. The role involves acting as the first point of contact for GPs, community health services, social services, service users and families, and taking referrals for Norfolk First Support.

You will handle referrals by phone and Liquid Logic, set up visits for support workers, and provide real-time support while assessing risk and working with a multidisciplinary

Qualifications

• Excellent ICT skills and the ability to work to tight deadlines while delivering excellent customer service.
• Ability to assess risk and take appropriate action, working with a multidisciplinary team.

Responsibilities

• Taking referrals into our service by phone and Liquid Logic.
• Setting up visits to service users for support workers using an electronic scheduling system.
• Providing real-time support to our support workers in the field and assisting with queries.

Skills

Excellent ICT skills

Customer service

Tools

Liquid Logic

Job description

Reablement Liaison Officer | 11539 | permanent contract | part-time 22.5 hours per week | £14.36 per hour (£27,709 pro rata) rising to £15.06 per hour (£29,071 pro rata) | Grade E | Great Yarmouth – hybrid working

Do you have excellent customer services and IT skills with a passion for Social Care? If so, we’d love to hear from you.

We have a new opportunity to join our team in East Norfolk based at Greyfriars House in Great Yarmouth.

Norfolk First Support delivers services to adults across Norfolk in their own homes for up to 6 weeks, assisting them to regain skills they may have lost following an illness or hospital admission, enabling them to regain their independence as much as possible while also reviewing any ongoing support needed.

As a Reablement Liaison Officer you will be the first point of contact and an information service for GPs, community health services, social services, service users and their families. You will also take referrals for Norfolk First Support.

Your Role Will Include

• Taking referrals into our service by phone and Liquid Logic (our social care system)
• Setting up visits to service users for support workers using an electronic scheduling software (full training will be given)
• Providing real-time support to our support workers in the field – answering queries and offering a calm, reassuring voice.

You need to possess excellent ICT skills and be able to work to tight deadlines, often making decisions independently whilst delivering excellent customer service. You will also have the ability to assess risk and take appropriate action, working with our multidisciplinary team to support people to return to their homes.

The role is hybrid, working both from home and a locality office. Our rota is on a two-week or four-week rota basis, which includes working morning and evening shifts, alternative weekends and bank holidays, this is planned in advance to help us deliver our service whilst enabling you a healthy work-life balance. Weekend hours are paid at a higher rate of time and a third.

Adult Social Services in Norfolk is on an ambitious, exciting transformation journey. We're redesigning how we work to create a system that is flexible, human, and focused on better outcomes. As part of this journey, you'll contribute to an environment where learning is continuous, insight is shared, and innovation is encouraged. We support flexible and hybrid working, with a minimum expectation of two days per week spent in a community or office setting, helping you stay connected with colleagues, communities and the people we support.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.