Reablement and Response Scheduler - ABS48743

Aberdeenshire Council; Inverurie; Hybride; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Hybrid/Home working

Résumé du poste

Aberdeenshire Council is seeking a proactive administrator to support the Reablement and Responder Service in Inverurie. You will act as first point of contact for service users, families and staff, and help schedule and deploy carers to deliver planned and unplanned care.

The role requires accuracy, good IT skills, and the ability to work weekdays with hybrid/home working options, travel to team meetings, and a commitment to quality service delivery.

Qualifications

• Requires reference from current or most recent employer.
• Disclosure Scotland check required.
• Hybrid/Home working and travel to team meetings may be required.

Responsabilités

• Act as first point of contact for the Reablement and Responder Service, taking ownership of requests to ensure an appropriate response is provided and queries are resolved.
• Use a scheduling and monitoring system to input service user support plan information.
• Use a scheduling and monitoring system to develop and maintain work schedules for care staff.
• Update schedules in response to staff absences, emergencies, or changes in service user needs and communicate changes.
• Provide support and advice to frontline staff in line with policies and procedures.
• Maintain and record accurate records in required systems and provide information when required.
• Report missed visits, late arrivals, and other issues to the Reablement and Response Coordinator.

Connaissances

IT skills

Microsoft Office

Email proficiency

Description du poste

Job Description

Support the delivery of Aberdeenshire Health and Social Care Partnership Reablement and Responder Service by providing a point of contact for service users, families, staff and other professionals to schedule and deploy carers in the most efficient and effective manner to provide planned and unplanned care to service users.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation

Informal Enquiries to Elaine Walters - 01467 536410

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Requirements

This post has a minimum requirement of one reference which must be your current or most recent employer.

This post requires a Disclosure Scotland Check. A confirmed offer of employment and commencement in the post will be subject to the outcome of this check being deemed satisfactory.

Responsibilities

• Act as first point of contact for the Reablement and Responder Service, taking ownership of requests to ensure an appropriate response is provided and queries are resolved at the point of contact, or escalated to an appropriate person as necessary.
• Use a scheduling and monitoring system to Input service user support plan information.
• Use a scheduling and monitoring system to develop and maintain work schedules for care staff based on service user support plans and staff availability.
• Update schedules in response to staff absences, emergencies, or changes in service user needs, ensure all visits are covered and that continuity of care is maintained where possible and communicate visit times and changes to service users and their families.
• Provide support and advice to frontline staff in line with service policy and standard operating procedures
• Maintain and record accurate records safely within the required systems and provide information when required.
• Report on missed visits, late arrivals, and other service delivery issues to the Reablement and Response Coordinator.

The Individual

• Sound knowledge of geography of central Aberdeenshire.
• IT literate in Word, Excel, email and Microsoft packages
• Ability to work Monday - Friday 0845-1700
• Hybrid/Home working
• Ability to travel to team meetings