RDH Operations Assistant

Boots Opticians; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading health retail company in Basingstoke seeks a flexible individual to support their Regional Dispensing Hub. Responsibilities include leading maintenance administration and supporting medication picking operations. Ideal candidates will have strong communication skills and attention to detail. Full-time and part-time options are available.

Benefits

Boots Retirement Savings Plan

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support services

Qualifications

• Must work flexibly across specified hours.
• Experience in a first fixing role preferred but not essential.

Responsibilities

• Administer and report on engineering and maintenance.
• Lead the administration related to repairs and maintenance.
• Support the medication picking operation.

Skills

Excellent communication skills

Attention to detail

Problem-solving skills

Punctuality and timekeeping

Safety awareness

Job description

Overview

The salary for this role is £13.60 per hour. This role is based on-site at the Boots Regional Dispensing Hub located above the Boots Distribution centre on Rutherford Road, Basingstoke. The site is open Monday to Saturday from 06:00-22:00. We are looking for people who can work either 30 hours per week across 4 days or 37.5 hours per week across 5 days. The successful candidate will need to be fully flexible across the hours mentioned.

About the role

Working within the Regional Dispensing Hub, you will be responsible for providing a quick response to a variety of issues which reduce the availability of automation. To resolve these issues, you will lead the administration and reporting of engineering and maintenance requirements and the management of spare parts and consumables. To support the medicine picking operation you may be required to complete an NVQ2.

• Support with receiving maintenance, breakdown, testing and inspection visits
• Lead the reporting of failures and repair requests
• Lead the on-site basic repairs of equipment
• Lead the administration related to repairs, maintenance and reporting
• Support the team with picking and sorting medication so that it can be automated into individual customer orders

What you need to have

• Excellent communication skills
• An attention to detail
• Punctuality and timekeeping are important
• Ability to identify and solve problems
• Your safety within the workplace is paramount therefore you’ll need to always work in a safe manner with the safety of colleagues in mind

Desirable

• Experience in a first fixing role would be advantageous but isn’t essential

About the Regional Dispensing Hub

The Boots Regional Dispensing Hub (RDH) is an advanced, semi-automated pharmacy opening September 2025 in Basingstoke. The hub is a pharmacy and logistics hybrid operation, utilising technology and automation to centrally fill repeat prescription scripts and dispatch to our stores within 24 hours of receiving the prescription. The Basingstoke Dispensing Hub will support our stores across the region, helping our healthcare teams spend more time with their patients and offer a greater range of services to their local community.

Our benefits

• Boots Retirement Savings Plan
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including access to discounts and everyday savings
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What’s next

If your application is successful, we will contact you to arrange an interview with the hiring manager. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Additional details

Business Area: Supply Chain

Function: Retail

Keywords: engineering, entry level, maintenance, administration, reporting, ordering, operations, support, dispensing hub, dispensing, pharmacy, supply chain, picking, sorting, medicine, repair, repairs, regional dispensing hub

Hours per week: Various Hours Available

Latitude, longitude: 51.279817541416854, -1.071134110159966

Airport: No

Hours per week: Over 35 hours per week

Company: UK Stores

Division: Non Stores

Region: Basingstoke

Area: Basingstoke Regional Dispensing Hub

Store: Basingstoke Regional Dispensing Hub

Req Posted Date: 19-Sep-2025

County: Basingstoke

Country: UK

Address 1: 6 Rutherford Rd

Address 2: Basingstoke