Rates Operations Manager

Workspace Group; Greater London; Sur place; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Workspace Group is seeking a Rates Operations Manager to own the end-to-end business rates function across our property portfolio. You will oversee processes from occupancy events through payment, allocation, reconciliation and reporting, while maintaining controls and compliance with local authority and VOA requirements.

You will collaborate with Finance, Leasing, Credit Control and Technology, liaising with local authorities and the VOA to provide guidance on liability, valuations, reliefs and

Qualifications

• Experience in business rates administration, council billing or rating operations.
• Strong knowledge of rateable values, liability periods and reliefs.
• Experience with budgets, forecasts, reporting and reconciliations.
• Ability to interpret business rates demands and council correspondence.
• Excellent numerical and analytical skills with attention to detail.

Responsabilités

• Own end-to-end business rates function across the property portfolio.
• Oversee occupancy events, payment processing, allocations and reconciliation.
• Maintain strong controls and comply with local authority/VOA requirements.
• Lead budgeting, forecasts and performance reporting for the function.
• Collaborate with Finance, Leasing, Credit Control and Technology.

Connaissances

Advanced Excel

Analytical skills

Communication skills

Attention to detail

Outils

Riverlake

CRM platforms

Power BI

SharePoint

Document management tools

Description du poste

Rates Operations Manager, you will take ownership of Workspace's end-to-end business rates function, ensuring the accurate and efficient management of rates liabilities across our property portfolio. You'll oversee the process from occupancy events through to payment, customer allocation, reconciliation and reporting, while maintaining strong controls and ensuring compliance with local authority and VOA requirements.

You will act as the key point of contact for business rates matters, working closely with internal stakeholders across Finance, Leasing, Credit Control and Technology, as well as local authorities and the Valuation Office Agency. You'll provide expert guidance on liability, valuation, reliefs and complex rating issues, ensuring accurate records and timely resolution of queries and escalations.

Alongside the operational management of the function, you will drive continuous improvement by enhancing processes, controls, reporting and systems. You'll oversee budgets, forecasts and performance reporting, manage team capacity and workload, and lead initiatives that improve efficiency, transparency and service delivery across the business rates operation.

What We're Looking For

• Previous business rates administration, council billing or rating operations.
• Strong knowledge of rateable values, liability periods, reliefs, refunds, credits and local authority processes.
• Experience managing budgets, forecasts, reporting, payment activity and financial reconciliations.
• Confident interpreting business rates demands, recovery notices, valuation information and council correspondence.
• Advanced Excel skills, including reconciliations, variance analysis and management of large datasets.
• Experience using systems such as Riverlake, CRM platforms, Power BI, SharePoint and document management tools.
• Experience liaising directly with local authorities and the Valuation Office Agency.
• Excellent attention to detail with strong numerical and analytical skills.
• Strong written and verbal communication skills with the ability to explain complex information clearly.

This role requires you to be in the office 4 days a week.

You must be authorised to work in the UK to be considered for this position.