Rapid Response Operative

Wheatley Group; City of Edinburgh; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Contributory pension scheme

Excellent leave entitlements

Enhanced maternity, paternity and new-

Staff inclusion networks promoting an

24/7 employee assistance programme

Job summary

Wheatley Homes East is seeking a Rapid Response Operative in Bilston. The role delivers a rapid response service including void works, ensuring safety, regulatory compliance, and high standards of customer service. 39 hours per week, Monday to Friday, permanent contract.

The successful candidate will have domestic property experience, knowledge of CDM 2015, a full UK driving licence, and excellent communication and time-management skills.

Qualifications

• Experience working in domestic properties.
• Knowledge of Health and Safety legislation and CDM 2015.
• Demonstrates high standards of customer service.
• Excellent verbal communication skills.
• Excellent organisational skills and ability to prioritise under pressure.
• IT literate – email and smartphone.
• Hold a full UK driving licence.
• Excellent timekeeping and attendance.
• Experience carrying out small void works and property preparation.

Responsibilities

• Void cleans, clearances and related tasks.
• Provide reliable, skilled rapid response service.
• Work in local areas delivering void response and support housing teams.
• Maintain customer excellence around communication, appointments, right first time, and make safe.
• Carry out duties in compliance with legislation and building regulations.

Skills

Domestic properties experience

Health and Safety & CDM 2015

Customer excellence

Verbal communication

Organisational skills

IT literate (email & smartphone)

UK driving licence

Timekeeping & attendance

Void works & property prep

Job description

Wheatley Homes East

Job title: Rapid Response Operative

Salary: SCP 16-18 (£30,420 - £32,245) pro rata, per annum

Contract: Permanent

Work pattern: 39 hours per week worked Monday to Friday

Location: Bilston

Do you want to work with a values-driven organisation that makes a difference to people's lives? Come and join Wheatley Homes East as a Rapid Response Operative.

About the role

The role will focus on…

• void cleans, clearances, and other related tasks;
• providing a reliable, skilled, efficient and professional rapid response service;
• working in local areas delivering void response service as well as backing up the local area housing teams where required;
• customer excellence around communication, appointments, right first time, make safe and other key performance criteria; and
• work being carried out to legislative and building regulation compliance.

Who are we looking for?

The ideal candidate will…

• have experience of working in domestic properties
• have practical experience of Health and Safety legislation and CDM 2015;
• be able to demonstrate high standards of customer excellence;
• have excellent verbal communication;
• have excellent organisational skills including the ability to determine priorities under pressure;
• be IT literate – able to use email and smartphone;
• hold a full UK driving licence;
• have excellent timekeeping and attendance; and
• have experience carrying out small void works and property preparation activities.

The benefits we offer

As part of Wheatley, we offer a sector-leading benefits package.

The successful candidate will receive:

• a rewarding career with a competitive salary;
• access to a contributory pension scheme;
• excellent leave entitlements;
• enhanced maternity, paternity, adoption and shared parental leave;
• contributions towards dental, optical, driving lessons and more;
• access to staff inclusion networks promoting an inclusive workplace; and
• 24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It's important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

Closing date: Friday 16th of October at 5pm