Rapid Response Community Support Worker

Sussexcommunity; Brighton; On-site; GBP 22,000 - 30,000; Full time

Job summary

Eine innovative Organisation sucht engagierte Community Support Workers, die in der Unterstützung von Fachleuten im Bereich psychische Gesundheit tätig sind. In dieser Rolle helfen Sie, Kriseninterventionen durchzuführen, indem Sie bei der Durchführung von Bewertungen und der Entwicklung individueller Pflegepläne unterstützen. Sie werden in einem dynamischen Team arbeiten, das sich der Verbesserung des Zugangs zu psychischen Gesundheitsdiensten verschrieben hat. Diese Position bietet die Möglichkeit, einen positiven Einfluss auf das Leben von Menschen in Krisensituationen zu haben, während Sie gleichzeitig in einem unterstützenden und flexiblen Umfeld arbeiten. Wenn Sie eine Leidenschaft für die psychische Gesundheit haben und in einem Team arbeiten möchten, das sich für die Verbesserung der Patientenerfahrung einsetzt, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Unterstützung von Fachleuten im Bereich psychische Gesundheit.
• Fähigkeit, in verschiedenen Umgebungen zu arbeiten, einschließlich zu Hause und in der Öffentlichkeit.

Responsibilities

• Unterstützung von Fachleuten bei der Durchführung von Bewertungen und der Entwicklung von Pflegeplänen.
• Fahren von Fachleuten zu Krisenstandorten und Bereitstellung von Unterstützung vor Ort.

Skills

Erfahrung in der psychischen Gesundheitsversorgung

Teamarbeit

Kommunikationsfähigkeiten

Fähigkeit, mit Konflikten umzugehen

Grundkenntnisse in Computeranwendungen

Flexibilität und Anpassungsfähigkeit

Education

NVQ Level 3 im Gesundheitswesen

Job description

Rapid Response is a new service based on the success of the Blue Light Triage team, which successfully collaborated with police and ambulance colleagues to meet the needs of individuals in mental health crises. This service primarily operates in their own homes, avoiding conveyance to A&E and the use of S136 outside operational hours.

We are seeking community support workers to be based in Eastbourne, Crawley, Brighton, or Worthing. The role involves supporting mental health professionals in their duties, including carrying out person-centred assessments and developing care plans during mental health crises, which may occur via telephone, virtually, or 'at scene'.

To succeed as a senior team member, you should have:

• Experience in mental health services or care settings and a willingness to enhance your skills
• Knowledge of factors impacting safety and service user experience
• Understanding of safety considerations for emergency service colleagues

Shifts are long days and evenings over 7 days, with generous enhancements attached.

Main Duties

The Rapid Response team operates daily between midday and midnight, with staff working long day shifts. The team collaborates with Blue Light Line, providing a single access point for paramedics and police, offering information and clinical advice to optimize patient outcomes and reduce conveyance to A&E and S136 use.

The support worker's role includes driving mental health professionals to locations, providing basic first aid if needed, supporting carers at the scene, and assisting with administrative tasks before and after interventions.

Additional Responsibilities

• Support the Rapid Response Practitioner to meet role requirements
• Drive the mental health vehicle to crisis locations
• Communicate confidently with Police and Paramedics, recording messages accurately
• Support carers and loved ones at the scene
• Assist with data entry, care notes, and clinical documentation
• Contribute to improving access to mental health support services

About Us

We provide mental health and learning disability care across Sussex and for children and young people in Hampshire, offering a range of picturesque, urban, and accessible locations.

Our organization is rated 'good' overall and 'outstanding' for caring by the CQC. Our staff survey shows 82% recognize that patient care is our top priority.

Job Responsibilities

Refer to the full job description. A full driving license is required, along with competence and willingness to drive across the Trust site in the provided vehicle. You will support practitioners, work with patients, families, and carers, and collaborate with emergency services and other teams.

Person Specification

• Full driving license and competence to drive in a pool car
• Experience working with individuals with mental health needs
• Teamwork skills and ability to develop positive relationships
• Excellent communication skills
• Ability to prioritize and handle conflicting demands
• Commitment to health, safety, and security
• Basic computer skills for data management
• Experience dealing with clients in mental health crises and their supporters
• Flexible, adaptive, and sensitive communication skills
• Support for Trust values and a recovery-oriented approach
• Confidentiality and ability to handle complex information
• Ability to assist with assessments and relay concerns to professionals
• Ability to liaise with external agencies and find creative solutions
• Capacity to work in various settings, including homes and public places
• Punctuality and flexibility
• Healthcare or NVQ Level 3 qualification
• Basic First Aid knowledge
• Lived experience of mental health issues

Disclosure and Barring Service Check

This role requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.