Rapid Diagnostic Centre Administrator

Transformation Unit; Basildon; On-site; GBP 26,000 - 31,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an organized administrator to support rapid diagnostic pathways for suspected cancer patients. Based at Basildon Hospital, you will coordinate pathways, book investigations, and ensure timely progress across three hospital sites.

You will be the point of contact for patients, handling referrals, and liaising with clinical teams to support a high-quality patient experience. Applicants should have NHS admin experience and strong MS Office skills.

Qualifications

• GCSE Maths/English Grade C or above, or equivalent.
• A level NVQ3.
• Significant previous administrative experience within a healthcare setting
• Experience of applying hospital administration systems
• Ability to produce accurate, well presented work on MS Office
• Understanding of the key challenges facing the Trust

Responsibilities

• Be a single point of contact for patients throughout their diagnostic journey.
• Communicate with patients and carers via telephone or in person with empathy and integrity.
• Coordinate necessary assessments, investigations and appointments.
• Coordinate transfer of care between service teams and interfaces of care.
• Refer and signpost to the clinical team as appropriate.
• Triage incoming calls and initiate responses based on protocols.
• Manage referrals into the RDC Referral Assessment service (RAS) on EPR.

Skills

MS Office proficiency

Healthcare admin experience

Education

GCSE Maths/English Grade C or above

A level NVQ3

Tools

MS Office

Job description

Employer Mid and South Essex NHS Foundation Trust Employer type NHS Site Basildon Town Basildon Salary £28,392 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 08/10/2026 23:59

Band 4

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Are you looking for an opportunity to play a key role in improving cancer services and making a real difference to patients' lives? We are seeking an enthusiastic and highly organised individual to join our team in this newly created and exciting role.

This position is central to the implementation of innovative Rapid Diagnostic Pathways for patients with suspected cancer, supporting earlier identification, faster diagnosis and improved patient outcomes. Based at Basildon Hospital, you will help deliver nationally recognised best practice by coordinating integrated cancer pathways across a range of tumour sites.

Working closely with clinical and operational teams, you will manage patient pathways across all three Mid and South Essex hospital sites, ensuring patients progress smoothly through their diagnostic journey. Using a range of digital systems and platforms, both onsite and remotely, you will monitor pathways, coordinate appointments and investigations, and help ensure key targets are achieved.

This is a fantastic opportunity to be part of a service transformation programme at the forefront of cancer care. If you are proactive, detail-oriented and passionate about delivering an excellent patient experience.

Main duties of the job

To be a single point of contact for patients throughout their diagnostic journey, alongside access to the right information, support and advice.

Communicate directly through telephone or face to face contact with patients and carers demonstrating empathy, understanding, diplomacy, honesty and integrity.

Co-ordinate the necessary assessments, investigations and appointments required.

Co-ordinate the transfer of care between service teams, or facilitation of service provision across interfaces of care- for example primary and secondary care.

Refer and sign post to the clinical team as appropriate for decisions.

Triage incoming calls from patients and initiate appropriate responses based on clear protocols and frameworks.

Manage referrals into the referral Assessment service (RAS) for RDC including registering referrals on EPR and liaising with the central booking and diagnostic booking teams.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well-being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.

Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person specification

Qualifications

• GCSE Maths/English Grade C or above, or equivalent.
• A level NVQ3.

Knowledge and Experience

• Significant previous administrative experience within a healthcare setting
• Experience of applying hospital administration systems
• Ability to produce accurate, well presented work on MS Office
• Understanding of the key challenges facing the Trust

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.