Raisers Edge CRM & Database Manager

Blackbaud, Inc.; Ealing; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

Blackbaud, Inc. is seeking a Raisers Edge CRM & Database Manager in London, with hybrid working and a permanent full-time contract.

You will own Raisers Edge/NXT, manage data quality, segmentation, reporting and integrations while supporting fundraising and supporter engagement across the organisation. The role requires strong CRM optimisation, data management and reporting capabilities, plus experience working with fundraising teams and GDPR/ Gift Aid considerations.

Qualifications

• Significant experience with Blackbaud Raisers Edge / NXT or equivalent nonprofit CRM.
• Strong data management, auditing, cleansing and segmentation skills.
• Experience partnering with fundraising and supporter teams to drive performance.

Responsibilities

• Administer Raisers Edge / NXT, ensure data accuracy and security.
• Develop and execute a roadmap for CRM improvements.
• Improve data quality through auditing, cleansing and de-duplication.
• Create processes for data entry, campaigns, and reporting.
• Produce audience selections and segmentations for fundraising and emails.
• Develop reports and analytics to measure fundraising performance.
• Identify opportunities for automation and better financial processes.
• Manage integrations with external vendors and consultants.
• Provide user training and ongoing guidance.

Skills

CRM optimization

Data analysis

Stakeholder communication

Tools

Blackbaud Raisers Edge / NXT

Job description

Raisers Edge CRM & Database Manager London, hybrid Permanent Full-time We are working with an established UK not-for-profit organisation looking for an experienced Raisers Edge specialist to take ownership of its fundraising CRM and wider database capability. Sitting at the centre of fundraising, supporter engagement and reporting, you will be responsible for ensuring Blackbaud Raisers Edge NXT is accurate, effective and continually evolving to meet the needs of the organisation. This is a role for someone who likes to combine the bigger picture with the detail. You will help shape the future direction of the CRM while remaining hands-on with data quality, segmentation, reporting, processes, integrations and day-to-day system management.

What will you be responsible for?

• Managing the ongoing administration, maintenance and security of Raisers Edge / NXT.
• Identifying opportunities to improve the CRM and developing a structured roadmap for future enhancements.
• Improving data quality through auditing, cleansing, standardisation and de-duplication.
• Creating effective processes around data entry, campaigns, appeals and reporting.
• Producing selections and audience segmentation to support fundraising and email activity.
• Developing reporting and analysis that provides meaningful insight into fundraising performance.
• Identifying opportunities for greater automation and more efficient financial processes.
• Managing CRM integrations and relationships with Blackbaud, external consultants and other suppliers.
• Supporting users through training, documentation and ongoing guidance.
• Maintaining strong standards around GDPR, PECR and HMRC Gift Aid requirements, including the management of invalid Gift Aid records.

What are we looking for?

You will bring significant experience working with Blackbaud Raisers Edge / NXT or a comparable nonprofit CRM, alongside a strong understanding of how good data management can support fundraising performance.

You will also have:

• Strong CRM optimisation, development and automation experience.
• Excellent data management, segmentation and reporting skills.
• Experience working with fundraising, charity or supporter-focused teams.
• The ability to turn data into useful, actionable insight.
• Knowledge of GDPR, Gift Aid and relevant nonprofit data requirements.
• Confidence working with stakeholders at different levels and across multiple teams.
• Strong organisational skills with the ability to balance ongoing system management with improvement projects.

Above all, you will be someone who enjoys taking ownership of a CRM, finding ways to make it work better and helping teams get more value from their data.

The package

Competitive salary, dependent on experience. 37.5 hours per week, typically 09:#####:30.

• 20 days annual leave plus 8 bank holidays.

Appointment will be subject to a basic DBS check.