Raisers Edge CRM Lead | Data, Insight & Automation

Blackbaud, Inc.; Ealing; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

Blackbaud, Inc. is seeking a Raisers Edge CRM & Database Manager in London, with hybrid working and a permanent full-time contract.

You will own Raisers Edge/NXT, manage data quality, segmentation, reporting and integrations while supporting fundraising and supporter engagement across the organisation. The role requires strong CRM optimisation, data management and reporting capabilities, plus experience working with fundraising teams and GDPR/ Gift Aid considerations.

Qualifications

• Significant experience with Blackbaud Raisers Edge / NXT or equivalent nonprofit CRM.
• Strong data management, auditing, cleansing and segmentation skills.
• Experience partnering with fundraising and supporter teams to drive performance.

Responsibilities

• Administer Raisers Edge / NXT, ensure data accuracy and security.
• Develop and execute a roadmap for CRM improvements.
• Improve data quality through auditing, cleansing and de-duplication.
• Create processes for data entry, campaigns, and reporting.
• Produce audience selections and segmentations for fundraising and emails.
• Develop reports and analytics to measure fundraising performance.
• Identify opportunities for automation and better financial processes.
• Manage integrations with external vendors and consultants.
• Provide user training and ongoing guidance.

Skills

CRM optimization

Data analysis

Stakeholder communication

Tools

Blackbaud Raisers Edge / NXT

Job description

Blackbaud, Inc. is seeking a Raisers Edge CRM & Database Manager in London, with hybrid working and a permanent full-time contract.

You will own Raisers Edge/NXT, manage data quality, segmentation, reporting and integrations while supporting fundraising and supporter engagement across the organisation. The role requires strong CRM optimisation, data management and reporting capabilities, plus experience working with fundraising teams and GDPR/ Gift Aid considerations.