Raiser’s Edge Database Manager

Franklin Bates; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Franklin Bates supports a UK not-for-profit organisation in appointing a Raiser’s Edge/NXT specialist to own the fundraising CRM and broader data capability. You will be the go-to expert for Raiser’s Edge / NXT, shaping the CRM’s future while hands-on with data quality, segmentation, reporting and day-to-day system management.

You will manage administration, integrations and governance, work with fundraising, marketing and finance to maximise data value, and ensure GDPR and Gift Aid compliance

Qualifications

• Significant experience with Blackbaud Raiser’s Edge / NXT or equivalent nonprofit CRM.
• Strong data management, segmentation and reporting capabilities are essential.
• Knowledge of GDPR, Gift Aid and charity data requirements is important.

Responsibilities

• Oversee administration, maintenance and security of Raiser’s Edge / NXT.
• Identify improvement opportunities and develop a roadmap for CRM enhancements.
• Improve data quality through cleansing, standardisation and de-duplication.

Skills

Raiser’s Edge / NXT

Data management

Reporting

Segmentation

GDPR knowledge

CRM optimisation

Automation

Stakeholder management

Tools

Blackbaud

Job description

We are supporting an established UK not-for-profit organisation who are looking for an experienced Raiser’s Edge specialist to take ownership of its fundraising CRM and wider database capability.

Sitting at the centre of fundraising, supporter engagement and reporting, you will be responsible for ensuring Blackbaud Raiser’s Edge NXT is accurate, effective and continually evolving to meet the needs of the organisation.

This is a role for someone who likes to combine the bigger picture with the detail. You will help shape the future direction of the CRM while remaining hands-on with data quality, segmentation, reporting, processes, integrations and day-to-day system management.

What will you be responsible for?

Working across fundraising, marketing and finance, you will become the go-to person for Raiser’s Edge / NXT and take the lead on improving how the organisation manages and uses its supporter data.

Your responsibilities will include:

• Managing the ongoing administration, maintenance and security of Raiser’s Edge / NXT.
• Identifying opportunities to improve the CRM and developing a structured roadmap for future enhancements.
• Improving data quality through auditing, cleansing, standardisation and de-duplication.
• Creating effective processes around data entry, campaigns, appeals and reporting.
• Producing selections and audience segmentation to support fundraising and email activity.
• Developing reporting and analysis that provides meaningful insight into fundraising performance.
• Identifying opportunities for greater automation and more efficient financial processes.
• Managing CRM integrations and relationships with Blackbaud, external consultants and other suppliers.
• Supporting users through training, documentation and ongoing guidance.
• Maintaining strong standards around GDPR, PECR and HMRC Gift Aid requirements, including the management of invalid Gift Aid records.

What are we looking for?

You will bring significant experience working with Blackbaud Raiser’s Edge / NXT or a comparable nonprofit CRM, alongside a strong understanding of how good data management can support fundraising performance.

You will also have:

• Strong CRM optimisation, development and automation experience.
• Excellent data management, segmentation and reporting skills.
• Experience working with fundraising, charity or supporter-focused teams.
• The ability to turn data into useful, actionable insight.
• Knowledge of GDPR, Gift Aid and relevant nonprofit data requirements.
• Confidence working with stakeholders at different levels and across multiple teams.
• Strong organisational skills with the ability to balance ongoing system management with improvement projects.

Above all, you will be someone who enjoys taking ownership of a CRM, finding ways to make it work better and helping teams get more value from their data.

The package

Competitive salary, dependent on experience.

37.5 hours per week, typically 09:00–17:30.

20 days’ annual leave plus 8 bank holidays.

Appointment will be subject to a basic DBS check.