Rail Station Operator — Dispatch, Passenger Help & Safety

South Western News UK; Wimbledon; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Free duty travel

Spouse/partner travel

Rail discounts

Full training

Pension scheme

Job summary

South Western Railway is hiring a Rail Operator 2 GPR to join our stations team. You will be at the heart of dispatching trains safely, assisting customers, and keeping platforms and facilities up to high standards.

You must have your own transport to reach different stations and be prepared to work varied shifts. This safety critical role requires vigilance, good colour vision, clear communication, and a flexible attitude.

Qualifications

• Qualified to use a motorised vehicle with access to your own vehicle.
• Organised and proactive with the ability to prioritise tasks.
• Able to cope with repetitive tasks under pressure.
• Great communicator who enjoys working with people.
• Confident and approachable with new people.
• Passionate about doing the right thing and customer care.
• Safety critical role requiring a medical including vision and hearing tests.
• Visa applicants must have 6 months remaining at time of appointment. Training is full time.

Responsibilities

• Safely dispatch trains from the platform while passengers are clear and signals are observed (colour vision required).
• Offer passenger assistance with luggage and boarding/alighting using ramps where needed.
• Keep customers informed about journeys through announcements and face-to-face interactions.
• Be flexible and willing to perform a range of station tasks to meet quality and safety standards.

Skills

Customer service

Communication

Safety focus

Reliability

Colour vision

Job description

South Western Railway is hiring a Rail Operator 2 GPR to join our stations team. You will be at the heart of dispatching trains safely, assisting customers, and keeping platforms and facilities up to high standards.

You must have your own transport to reach different stations and be prepared to work varied shifts. This safety critical role requires vigilance, good colour vision, clear communication, and a flexible attitude.