Rail Safety & Community Security Officer

Govia Thameslink Railway; Brighton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Final salary pension

Free travel on GTR and sister groups

75% off travel on other TOCs

Discounts with retailers

Job summary

Govia Thameslink Railway is seeking a Rail Enforcement Officer to patrol trains and stations, working to deter crime and anti-social behaviour while partnering with police and other agencies. The role focuses on passenger safety, emergency response, and community engagement to raise security awareness across the network.

You will need strong customer service flair and interpersonal skills to build relationships at all levels with customers and the surrounding community, contributing to a safer,

Qualifications

• Strong customer service flair and excellent interpersonal skills.
• Ability to build constructive relationships with customers and communities.
• Willingness to work as part of a team to keep the railway safe and secure.

Responsibilities

• Increase confidence of passengers and employees and reduce low level crime.
• Patrol trains and stations independently and as part of a team.
• Respond to emergencies and provide assistance to GTR personnel, police and other services.
• Engage with customers to raise safety and security awareness and improve satisfaction.

Skills

Customer service

Interpersonal skills

Relationship-building

Job description

Govia Thameslink Railway is seeking a Rail Enforcement Officer to patrol trains and stations, working to deter crime and anti-social behaviour while partnering with police and other agencies. The role focuses on passenger safety, emergency response, and community engagement to raise security awareness across the network.

You will need strong customer service flair and interpersonal skills to build relationships at all levels with customers and the surrounding community, contributing to a safer,