Rail Replacement Coordinator - Scotland

Allscreens Nationwide Ltd; Inverness; On-site; GBP 28,000 - 38,000; Full time

Job summary

Allscreens Nationwide Ltd is seeking a Rail Replacement Coordinator to oversee operations across the Scotland rail network during disruptions and pre-planned works. You will focus on keeping customers informed and delivering a positive travel experience even when services are not running smoothly.

The role involves safety-critical duties, training, and the ability to manage different disruption scenarios, including announcements and revenue-related tasks.

Qualifications

• Customer-focused attitude with clear communication.
• Ability to work in safety-critical environment with medical requirements.

Responsibilities

• Coordinate rail replacement operations across Scotland during disruption and planned works.
• Ensure customers are informed and experiences are positive throughout their journey.
• Carry out safety-related duties and support with announcements and revenue-related tasks.
• Receive training to handle disruption situations and support special events teams.

Job description

The core role will be working as a Rail Replacement Coordinator across Scotland rail network, during times of disruption and pre-planned work, we also have some requirement to assist our special events teams.

We expect you to be customer focused in everything you do, so that we provide a fantastic experience for people travelling with us. Even when things may not be running so smoothly, you need to ensure customers are kept informed throughout their journey.

Some duties may be of a safety critical nature and will require a safety critical medical. You will be trained to carry out all aspects of the role including managing different situations during times of disruption, including ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue. You’ll receive classroom and depot based training to ensure you have all the knowledge and skills you need to help ensure our services smoothly and safely.