Rail Disruption & Customer Experience Coordinator

Allscreens Nationwide Ltd; Aberdeen City; On-site; GBP 24,000 - 32,000; Full time

Job summary

Allscreens Nationwide Ltd is seeking a Rail Replacement Coordinator to support Scotland's rail network during disruption and pre-planned work. You will focus on keeping customers informed and delivering a positive travel experience.

Role involves handling disruption situations, safety duties and training to ensure services operate smoothly and safely, with an emphasis on customer service and revenue support.

Qualifications

• Customer focused to provide a fantastic travel experience for passengers.
• Safety critical duties may require a safety medical.
• Training will cover disruption management, announcements, safety duties and customer service.

Responsibilities

• Assist with customer service and revenue tasks during disruptions and events.
• Ensure buses and trains run on time and keep passengers informed during journeys.

Job description

Allscreens Nationwide Ltd is seeking a Rail Replacement Coordinator to support Scotland's rail network during disruption and pre-planned work. You will focus on keeping customers informed and delivering a positive travel experience.

Role involves handling disruption situations, safety duties and training to ensure services operate smoothly and safely, with an emphasis on customer service and revenue support.