Duty Manager Rail Replacement

433 Stagecoach Rail Replacement (East) Limited; East Midlands; On-site; GBP 28,000 - 36,000; Full time

Job summary

Stagecoach Rail Replacement (East) Limited in the UK is seeking a Duty Manager to oversee pre-planned rail replacement services and act as the main contact for LNER Railways. Based at York Rail Control, you must be available on duty to respond to client requests and ensure timely, safe operations.

The role involves sourcing buses/coaches, managing resources, maintaining audit trails, and coordinating with coordinators and station staff, with a strong emphasis on customer-focused service and

Responsibilities

• Source buses and coaches from internal and external companies at short notice at the request of the client at the most competitive rate where possible
• Control utilisation of the resources acquired above in the best of interests of the railway and their passengers
• Source buses and coaches from internal and external companies at the most competitive rate to fulfil requirements during pre-planned engineering works
• Keep accurate records of work requested, work allocated, operators and costs
• Control operation of the resources used on a schedule basis, in conjunction with any Coordinators or designated Station Staff situated at the stations
• Responsible for the quality of our customer-focused response
• Monitor and report on the activities of coordinators
• Logging of all actions or events to generate an audit trail
• Work effectively with internal and external suppliers and colleagues
• Monitor proposed roadworks for potential clashes with rail replacement operations
• Ensure Coordinators and Drivers complete paperwork fully as requested
• Supply data to TOCs or SRRL Managers as requested
• Maintain information database e.g. Operator details, contingency plans, tracking
• Liaise with operators generally to maintain working relationships
• On occasion, carry out the duties of Rail Replacement Coordinator or Senior Coordinator at a station or Stations
• Be familiar with Google Map databases
• Always have a duty of care for the health and safety of yourself and your colleagues, including a duty to report unsafe acts or omissions to safety
• To provide efficient and effective administrative support
• To undertake any other duties commensurate with the role as requested by SRR Managers.

Job description

Salary

Current team member leaving, this role to replace them in the roster

Working mainly nightshifts, the role of Duty Manager will be the immediate contact for LNER Railways to manage and monitor Pre-planned Rail Replacement services and to source Emergency vehicles. Working time will be in the York Rail control room in York, you will be expected to be available at all times when on duty and respond to any requests from the client in a timely manner.

Duties will include

• Source buses and coaches from internal and external companies at short notice at the request of the client at the most competitive rate where possible,
• Control utilisation of the resources acquired above in the best of interests of the railway and their passengers,
• Source buses and coaches from internal and external companies at the most competitive rate to fulfil requirements during pre-planned engineering works,
• Keep accurate records of work requested, work allocated, operators and costs,
• Control operation of the resources used on a schedule basis, in conjunction with any Coordinators or designated Station Staff situated at the stations,
• Responsible for the quality of our customer-focused response,
• Monitor and report on the activities of coordinators,
• Logging of all actions or events to generate an audit trail,
• Work effectively with internal and external suppliers and colleagues,
• Monitor proposed roadworks for potential clashes with rail replacement operations,
• Ensure Coordinators and Drivers complete paperwork fully as requested,
• Supply data to TOCs or SRRL Managers as requested,
• Maintain information database e.g. Operator details, contingency plans, tracking,
• Liaise with operators generally to maintain working relationships,
• On occasion, carry out the duties of Rail Replacement Coordinator or Senior Coordinator at a station or Stations,
• Be familiar with Google Map databases
• Always have a duty of care for the health and safety of yourself and your colleagues, including a duty to report unsafe acts or omissions to safety,
• To provide efficient and effective administrative support,
• To undertake any other duties commensurate with the role as requested by SRR Managers.

Closing date is Friday 11th September with interviews to be held will be held shortly after.

The successful candidates will be obliged to adhere to a strict zero tolerance drink and drugs policy.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated.

We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location: Stagecoach Rugby Depot Railway Terrace Rugby CV21 3HS

Welcome to Stagecoach, the UK’s #1 bus company.

Every day we help millions of passengers get to the people and places that matter to them, connecting the communities we are proud to serve.

Founded in 1980, Stagecoach has established itself as the UK’s largest transport operator, with services connecting more than 100 major towns and cities in England, Scotland, and Wales.

We work with our partners to deliver a greener, smarter, safer, healthier, and fairer country.

Providing extensive expertise in commercial and contracted markets, we assist national and regional government to deliver on ambitious plans for their citizens, communities, and local economy.

Our team of 26,000 employees are proud to serve our customers and be an integral part of their local communities.