Rail Disruption & Customer Experience Coordinator

Allscreens Nationwide Ltd; Inverness; On-site; GBP 28,000 - 38,000; Full time

Job summary

Allscreens Nationwide Ltd is seeking a Rail Replacement Coordinator to oversee operations across the Scotland rail network during disruptions and pre-planned works. You will focus on keeping customers informed and delivering a positive travel experience even when services are not running smoothly.

The role involves safety-critical duties, training, and the ability to manage different disruption scenarios, including announcements and revenue-related tasks.

Qualifications

• Customer-focused attitude with clear communication.
• Ability to work in safety-critical environment with medical requirements.

Responsibilities

• Coordinate rail replacement operations across Scotland during disruption and planned works.
• Ensure customers are informed and experiences are positive throughout their journey.
• Carry out safety-related duties and support with announcements and revenue-related tasks.
• Receive training to handle disruption situations and support special events teams.

Job description

Allscreens Nationwide Ltd is seeking a Rail Replacement Coordinator to oversee operations across the Scotland rail network during disruptions and pre-planned works. You will focus on keeping customers informed and delivering a positive travel experience even when services are not running smoothly.

The role involves safety-critical duties, training, and the ability to manage different disruption scenarios, including announcements and revenue-related tasks.