Rail Operator: Dispatch, Safety & Customer Service

South Western News UK; England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free duty and leisure travel on SWR

Free leisure travel for spouse/partner

75% discount on other train operators

Full training and development

Excellent pension scheme

Job summary

South Western Railway is seeking a Rail Operator to help dispatch trains safely and present stations to high standards. You will provide up-to-date travel information and assist customers in reaching their destinations on time, including helping with luggage and boarding ramps.

The role requires you to work shifts across the day and week, average 37 hours per week with Sunday roster hours, and you must pass a medical, including vision and hearing tests. Training is full time.

Qualifications

• Organised and proactive with ability to prioritise tasks.
• Excellent communication skills for customer-facing roles.
• Commitment to safety and high-quality service.
• Ability to support customers with mobility and boarding where needed.

Responsibilities

• Safely dispatch trains from the platform and ensure customers are clear of the train.
• Provide passenger assistance with luggage and boarding ramps as required.
• Keep customers informed about journeys through announcements and face-to-face interactions.
• Ensure station cleanliness and safety standards are maintained at all times.

Skills

Organised

Great communicator

Passenger service

Colour vision

Job description

South Western Railway is seeking a Rail Operator to help dispatch trains safely and present stations to high standards. You will provide up-to-date travel information and assist customers in reaching their destinations on time, including helping with luggage and boarding ramps.

The role requires you to work shifts across the day and week, average 37 hours per week with Sunday roster hours, and you must pass a medical, including vision and hearing tests. Training is full time.