Rail Catering Team Lead — Depot & Travel

First Trenitalia West Coast Rail; Glasgow; In loco; GBP 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Final salary pension

Free travel for employee and depend-

Privilege Travel card (75% off fares)

Descrizione del lavoro

Avanti West Coast is seeking a Catering On-Board Manager to lead a team of on-board Caterers at Glasgow Depot. This people-focused role involves managing behaviours, performance, and safety while delivering a consistent, high-quality customer experience.

You will travel with the team, implement planned changes, and support on-board activities across our rail network. A strong leadership track record and willingness to be onsite are essential.

Competenze

• Experience leading large teams in a fast-paced service environment.
• Proven ability to manage performance, sickness, and attendance.
• Strong customer-focused mindset and safety awareness.
• Willingness to travel across the rail network.

Mansioni

• Be accountable for supervising behaviours and performance of your team.
• Lead and implement changes and support on-board teams with new activities.
• Responsible for safety standards and regulatory compliance.
• Manage budgets in line with Finance Business Partner.
• Ensure the delivery of excellent customer service in all circumstances.
• Travel with your team across the rail network for meetings and deployments.
• Maintain an on-call commitment and live within 60 minutes of the depot.

Conoscenze

Leadership

People management

Customer service

Safety compliance

Descrizione del lavoro

Avanti West Coast is seeking a Catering On-Board Manager to lead a team of on-board Caterers at Glasgow Depot. This people-focused role involves managing behaviours, performance, and safety while delivering a consistent, high-quality customer experience.

You will travel with the team, implement planned changes, and support on-board activities across our rail network. A strong leadership track record and willingness to be onsite are essential.