Global Catering Performance Lead

British Airways PLC; London Borough of Hillingdon; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted airfares

Job summary

British Airways PLC is seeking a Global Caterer Performance Manager to lead overseas catering suppliers, ensuring high standards of quality, safety, and service. You will blend supplier management, operational excellence, and data-driven insights to continually improve performance for customers worldwide.

You will oversee audits (onsite and remote), manage incidents, and drive continual improvements across catering operations, with a focus on food safety, HACCP, and cost efficiencies.

Qualifications

• Lead Auditor trained.
• Advanced Food Safety (HACCP) qualification.
• Experience managing airline operations, specifically within inflight catering.
• Commercial and procurement experience with strong negotiation skills.
• Financial analysis experience including invoice checking and financial reconciliation.

Responsibilities

• Act as the account manager for overseas catering suppliers, providing a clear focal point for activity relating to your allocated stations and caterers.
• Oversee British Airways catering and supply chain standards, conducting both onsite and remote audits.
• Drive catering performance against customer satisfaction, punctuality and KPIs.
• Ensure food safety and security standards are embedded throughout catering operations.
• Manage the tracking, resolution and reporting of catering incidents and quality issues.
• Lead the caterer performance programme, including audits of supply chain and galley packing.
• Regularly review supplier results and lead annual performance reviews with caterer leadership teams.
• Maintain accurate reporting and data for caterer action plans.
• Work across teams to ensure operational templates and manuals remain up to date.
• Manage wastage and offload check programmes, identifying service failures and opportunities to deliver savings.
• Support contracting, finance and supplier governance activity.

Skills

Operations management

Supplier management

Lead Auditor

HACCP

Negotiation

Education

Aviation-related degree

Job description

British Airways PLC is seeking a Global Caterer Performance Manager to lead overseas catering suppliers, ensuring high standards of quality, safety, and service. You will blend supplier management, operational excellence, and data-driven insights to continually improve performance for customers worldwide.

You will oversee audits (onsite and remote), manage incidents, and drive continual improvements across catering operations, with a focus on food safety, HACCP, and cost efficiencies.