Radiology Receptionist

OUH; Oxford; Remote; GBP 23,000 - 28,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Radiology Receptionist to join the Churchill Hospital team. The role is 37.5 hours per week on a fixed-term contract for 12 months, with rotation shifts covering early, mid and late blocks. You will greet patients, verify information on hospital systems, support patient flow, and handle courtesy calls alongside administrative tasks.

A proactive, compassionate approach and NHS experience are essential. Probation is 6 months.

Qualifications

• Good general level of education to include GCSE English & Maths.
• Intermediate IT knowledge and Microsoft applications.
• Proven customer care experience face to face and on the telephone.
• Working within the NHS.
• Hospital computer system experience.
• Experience of exercising confidentiality.

Responsibilities

• Responsibilities include liaising with clinical staff regarding patient arrival times and safety information, and receiving enquiries by various methods of media, including telephone, email and an internal intercom system.
• The candidate will ensure all reception tasks are completed accurately using the electronic computer systems CRIS and EPR.
• Attending patients in real time for their appointments, and record and elevate queries comprehensively to the administration and clinical staff.
• In addition, they are responsible for various administration tasks to include follow up communication with patients that have failed to attend appointments, courtesy calls and monitoring the waiting room to ensure patients are accommodated in a timely manner.
• This post is subject to a 6-month probationary period.

Skills

Customer care

Communication

Teamwork

Initiative

Flexibility

IT skills

Education

GCSE English & Maths

Tools

CRIS

EPR

Job description

Main area Radiology Grade NHS AfC: Band 2 Contract Fixed term: 12 months (Reception shifts on rotation are 0730-1530hrs, 0800-1600hrs & 1130-1930hrs) Hours Full time - 37.5 hours per week Job ref 321-CSS-8362253-B2

Site Churchill Hospital Town HEADINGTON Salary £25,272 per annum per rota Salary period Yearly Closing 19/11/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

Are you looking for a career where you can really make a difference and learn valuable new skills?

This role offers variety and the opportunity to train in a wide range of skills that will equip you as your career progresses.

Radiology is a busy patient centred department and this post is part of a pool of receptionists and wider administration and clerical team. There is good peer group support and appropriate training provided.

Our receptionists are the first point of contact for those attending the department, they are vital to ensure that patients’ and visitors' are greeted with a professional and empathetic service.

We expect candidates to be motivated, hardworking and compassionate with a positive and professional approach to providing excellent customer service.

Essential qualities required are a team player, flexible and the ability to work proactively - at times using one’s own initiative. The candidate will require excellent communication and interpersonal skills, with customer care experience.

Main duties of the job

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

This week are currently recruiting for the following Band 2 role across the organisation:

• Radiology Receptionist - 37.5 hours per week, Permanent., Churchill Hospital.

Radiology receptionists ensure patient information is up to date and accurate on both Radiology and Trust wide computer systems. They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.

The receptionist role is essential to ensure the efficient flow of patients through the department. Without sufficient reception staff we are unable to support 7 day working that is essential to achieve waiting time KPI's.

The receptionists also cover courtesy calling and admin tasks relevant to the post.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk .

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

Detailed job description and main responsibilities

Are you looking for a career where you can really make a difference and learn valuable new skills?

This role offers variety and the opportunity to train in a wide range of skills that will equip you as your career progresses.

Radiology is a busy patient centred department and this post is part of a pool of receptionists and wider administration and clerical team. There is good peer group support and appropriate training provided.

Our receptionists are the first point of contact for patients, clinicians, and visitors to the department. The Radiology service requires a professional, polite, and confident individual who can demonstrate confidentiality at all times.

We expect candidates to be motivated, hardworking and compassionate with a positive and professional approach to providing excellent customer service.

Essential qualities required are a team player, flexible and the ability to work proactively - at times using one’s own initiative. The candidate will require excellent communication and interpersonal skills, with customer care experience.

Responsibilities include liaising with clinical staff regarding patient arrival times and safety information, and receiving enquiries by various methods of media, including telephone, email and an internal intercom system.

The candidate will ensure all reception tasks are completed accurately using the electronic computer systems CRIS and EPR. Attending patients in real time for their appointments, and record and elevate queries comprehensively to the administration and clinical staff.

In addition, they are responsible for various administration tasks to include follow up communication with patients that have failed to attend appointments, courtesy calls and monitoring the waiting room to ensure patients are accommodated in a timely manner.

Please note that this post is subject to a 6-month probationary period.

Quality

• Good general level of education to include GCSE English & Math
• Intermediate level of IT knowledge & Microsoft applications
• Proven customer care experience face to face and on the telephone
• Working within the NHS
• Hospital computer system experience
• Experience of exercising confidentiality

Sexual Safety Charter : In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit tothe ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

No unsolicited recruitment agency telephone calls or emails.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Band 5 NurseandBand 2 Healthcare Support Workerrecruitment iscentralised, meaning when you apply you will be considered fora number of rolesacross the Trust. If you have any questions please email: [e-mail] .

Vacancies with our PFI partners

Domestic / catering / porteringservices at theJohn Radcliffe Hospitalare provided byMitie.

Domestic / catering / portering / maintenance engineerservices at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

Departments and services

You can view our departments and services alphabetically. Some areas also have dedicated microsites, which are featured in the linked images below.

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