Transformation Service Manager - Specialist Surgery

OUH; Oxford; Hybrid; GBP 49.000 - 57.000; Vollzeit

Zusammenfassung

Oxford University Hospitals NHS Foundation Trust (OUH) in Oxford is seeking a Transformation Service Manager to join the Directorate Management Team. The role focuses on delivering high-quality, patient-centered care and leading service improvement initiatives in a fast-paced clinical environment.

You will work closely with the Clinical Director, Directorate Manager and Matrons to drive transformation priorities, enhance access and experience, and ensure effective operational performance across

Qualifikationen

• Experience of working in a managerial role in the NHS
• Evidence of continued professional development

Aufgaben

• Provide operational leadership for designated services and ensure safe day-to-day running.
• Lead transformation and improvement projects across the Directorate.
• Support performance delivery, including RTT, Diagnostics and Cancer targets.
• Contribute to emergency care pathways within relevant specialties.
• Maintain oversight of budgets and support financial planning and cost-improvement initiatives.
• Develop business cases and service development proposals.
• Provide line management and staff development.
• Represent the Directorate at internal and external meetings, deputising for senior managers when required.

Kenntnisse

Organisational skills

Communication skills

Project management

Leadership

Tools

Microsoft Office

EPR

Jobbeschreibung

NHS AfC: Band 7

Main area Specialist Surgery Grade NHS AfC: Band 7 Contract 12 months (Fixed term) Hours Full time - 37.5 hours per week Job ref 321-NOTSS-7900533-B7

Site John Radcliffe Hospital Town Oxford Salary £49,387 - £56,515 per annum pro rata Salary period Yearly Closing 18/11/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

We are seeking a Transformation Service Manager to join our Directorate Management Team and play a key role in delivering high-quality, patient-focused care.

This is an exciting opportunity for someone with strong organisational, communication and project management skills to lead service improvement, support operational delivery, and drive forward key transformation priorities within a fast‑paced clinical environment.

About the Role

Working closely with the Clinical Director, Directorate Manager, Deputy Directorate Manager and Matrons, you will provide visible leadership and take responsibility for ensuring high‑quality operational performance across designated clinical service areas. You will support day‑to‑day service delivery while also leading critical workstreams that improve access, efficiency and patient experience.

Main duties of the job

We are looking for an adaptable and proactive manager who thrives in a complex environment and can confidently navigate competing priorities. You will need to be able to communicate highly complex and sensitive information, influence change across professional boundaries, and foster collaborative working with clinical and non‑clinical teams.

You will be resilient under pressure, able to manage emerging operational challenges, and committed to promoting a positive culture aligned with the Trust’s values. Strong project management skills, excellent judgement, and the ability to lead, motivate and develop staff are essential.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

Detailed job description and main responsibilities

• Provide operational leadership and ensure safe, effective day‑to‑day running of designated services.
• Lead transformation and improvement projects across the Directorate.
• Support performance delivery, including RTT, Diagnostics and Cancer targets.
• Contribute to emergency care pathways within relevant specialties.
• Maintain oversight of budgets and support financial planning and cost‑improvement initiatives.
• Develop business cases and service development proposals.
• Provide line management, appraisals and staff development.
• Represent the Directorate at internal and external meetings, deputising for senior managers when required.

Person specification

Educational

• Experience of working in a managerial role in the NHS
• Evidence of continued professional development

Experience

• Experience providing line management support to a variety of staff
• Experience working closely with a varied multi-disciplinary team.
• Project Management
• Budget Management
• Implementation of HR process’s and policy.
• Experience in the acute sector

Skills, Knowledge and Abilities

• Knowledge of national NHS policy, standards and performance metrics
• Excellent interpersonal and communication skills.
• Able to manage multiple tasks and prioritise as appropriate.
• Expert use of IT resources and Microsoft Office
• Able to work pro‑actively and co‑operatively with senior management and clinical staff.
• Experience of using EPR

Aptitude and Character

• Well organised Careful attention to detail Able to demonstrate resilience in a busy and dynamic environment. Positive and motivated Patient centred

Sexual Safety Charter: In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit tothe ten core principles

Oxford University Hospitalspromotes a safe, respectful hiring environment.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.

When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.

No unsolicited recruitment agency telephone calls or emails.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Band 5 NurseandBand 2 Healthcare Support Workerrecruitment iscentralised, meaning when you apply you will be considered fora number of rolesacross the Trust. If you have any questions please email: [e-mail] .

Vacancies with our PFI partners

Domestic / catering / porteringservices at theJohn Radcliffe Hospitalare provided byMitie.

Domestic / catering / portering / maintenance engineerservices at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

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