Living Donor Patient Pathway Coordinator

OUH; Oxford; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Living Donor Patient Pathway Coordinator to support renal medicine administration, manage the patient journey from referral to treatment, and coordinate multidisciplinary teams.

Based at Churchill Hospital in Oxford, this permanent full-time role (37.5 hours) offers a structured day schedule and emphasis on data quality, patient confidentiality, and compassionate care in line with our values.

Qualifications

• 1 year admin experience
• EPR experience
• Strong data accuracy and confidentiality
• Experience using hospital information systems would be beneficial

Responsibilities

• Demonstrate high level of customer care and act as an ambassador for the Trust
• Provide robust administration underpinning high quality service and relationships with clinical teams
• Answer all communications (phone, email, in person) promptly and take appropriate action
• Maintain patient confidentiality at all times
• Be flexible to cover other roles or sites and work core hours 08:00–17:00
• Use Trust IT systems to register patients, arrange appointments, and produce correspondence

Skills

Customer service

Administration

Data entry

Communication

Tools

EPR

Choose and Book

e-referral systems

Job description

Living Donor Patient Pathway Coordinator

NHS AfC: Band 4

Main area Renal Medicine Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (08:30-16:30 or 9-5) Job ref 321-SW-7829090-B6-INT

Site Churchill Hospital Town Oxford Salary £28,392 - £31,157 pa pro rata Salary period Yearly Closing 17/11/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.

Please note, previous applicants for this role need not reapply.

Main duties of the job

• Demonstratehigh levelsof customer care and be an ambassador for customer care within the Trust.
• Provide a robust administration function that underpins the delivery of ahigh qualityservice andmaintaineffective working relationships with clinical,nursingand administrative staff.
• Answer allcommunication including telephone,emailand face to face queries,in a timely mannerand action asappropriate.
• Maintain patient confidentiality at all times.
• Be flexible in your approach to work, such as covering other job roles atan appropriate gradeor site, and to include varying working hours to ensure the servicemaintains a minimum level of cover during its core hours of 08:00 to 17:00.
• Use the Trust IT systems (includingEPR, Transcription systems, PACS, Proton etc.) toregister patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
• Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Detailed job description and main responsibilities

• Demonstratehigh levelsof customer care and be an ambassador for customer care within the Trust.
• Provide a robust administration function that underpins the delivery of ahigh qualityservice andmaintaineffective working relationships with clinical,nursingand administrative staff.
• Answer allcommunication including telephone,emailand face to face queries,in a timely mannerand action asappropriate.
• Maintain patient confidentiality at all times.
• Be flexible in your approach to work, such as covering other job roles atan appropriate gradeor site, and to include varying working hours to ensure the servicemaintains a minimum level of cover during its core hours of 08:00 to 17:00.

Use the Trust IT systems (includingEPR, Transcription systems, PACS, Proton etc.) toregister patients, make up a set of patient notes, make outpatient appointments,

• produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
• Assistwith the processing of new referrals on Chooseand Book / Directly Bookable / e-referral systems.
• To contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
• Attend Departmental meetings and training asrequiredto ensure that youmaintainan up-to-date working knowledge of service and trust procedures
• Act in a manner aligned to our Trust Values and consistentlydemonstratethe behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
• Any other duties which may be needed to fulfil theobjectivesof the post, which areappropriate tothe grade.

Person specification

Experience

• 1 year admin experience
• EPR experience

Sexual Safety Charter : In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit tothe ten core principles

Oxford University Hospital​s promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.

When using AI to help write your application, it is important to personalise it, especiallyyour supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.

No unsolicited recruitment agency telephone calls or emails.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Band 5 Nurse andBand 2 Healthcare Support Workerrecruitment iscentralised, meaning when you apply you will be considered fora number of rolesacross the Trust. If you have any questions please email: [e-mail] .

Vacancies with our PFI partners

Domestic / catering / portering services at the John Radcliffe Hospital are provided by Mitie.

Domestic / catering / portering / maintenance engineer services at the Churchill Hospital and Nuffield Orthopaedic Centre are provided by G4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

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