Outpatient Receptionist

Bristol NHS Foundation Trust; Bristol; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Job summary

The Bristol NHS Foundation Trust is recruiting an Outpatient Receptionist (Band 2) for the North Bristol/University Hospitals Bristol and Weston merger site in Bristol. You will greet patients and families, prepare clinics and perform general clerical duties under supervision of the outpatient reception team leader.

We welcome applicants with NHS reception experience, strong IT and communication skills, and a commitment to equality of opportunity.

Qualifications

• Clerical/administration experience including filing and/or reception.
• Previous NHS experience.
• Previous receptionist experience in a healthcare or public setting.
• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.
• Fluent English as a requirement for the role.

Responsibilities

• Greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.
• Liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as necessary.
• Maintain waiting areas and patient information materials; filing, post and diary management.
• Attend meetings as required by the line manager.
• Support in events such as major incidents as needed.

Skills

Excellent/professional telephone/re接 e

Flexible approach to duties

Work under pressure

Good IT skills

Confident in difficult conversations

Teamwork

Independent worker

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

Main area ENT Outpatient Receptionist, Band 2 Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (37.5 hours Mon-Fri - Currently 9am - 5pm) Job ref 387-S8274-LMG

Employer Bristol NHS Foundation Trust Employer type NHS Site St. Michael's Hospital Town Bristol Salary £25,272 pa pro rata Salary period Yearly Closing 03/11/2026 23:59

Outpatient Receptionist

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

We are looking for a motivated and enthusiastic individual to become members of our Outpatient Reception team.

Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.

Main duties of the job

Communication

• To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning

• To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.
• To keep waiting areas tidy and patient information materials up to date
• To undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process)
• Attend appropriate meetings as required by the role’s line manager.

Service Development and Research

• Attend training courses as required to support personal development and the needs of the service.
• Assist in training of new members of the team.
• To take part in departmental audits and associated duties

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person specification

Knowledge and Experience

• Clerical/administration experience including filing and/or reception
• Previous NHS experience
• Previous receptionist experience in a healthcare or public setting

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Supportive
• Respectful

Skills and Abilities

• Excellent/professional telephone/ reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Good IT skills including Microsoft packages
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Sarah Coleman Job title Deputy Performance and Operations Manager Email address [e-mail] Telephone number 01173427227