Radiology Appointments Supervisor

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Radiology department at NHS University Hospitals of Liverpool Group is seeking a Clerical Supervisor to lead the Appointments staff and ensure a high standard of clerical services across radiology.

The successful candidate will oversee administration, coordinate complex bookings, and work with clinicians to deliver diagnostic pathways while maintaining NHS targets and patient‑facing professionalism.

Qualifications

• Experience supervising appointment clerks or administrative staff.
• Excellent communication and organisational skills essential.
• Experience working in the NHS preferred.

Responsibilities

• Directly supervise and line manage a team of appointment clerks
• Assist in staff rotas and sickness management
• Ensure coverage of Radiology booking service by appropriate staff
• Assist in modality training of all staff
• Coordinate cross-site booking and staff management with AUH supervisor
• Coordinate booking arrangements for routine and complex procedures
• Communicate appointment changes to patients by phone, often on short notice
• Provide a professional, empathetic service to patients and relatives, including during volatile situations

Skills

Supervisory experience

Excellent communication

Organisational skills

NHS experience

Job description

The Radiology department at NHS University Hospitals of Liverpool Group is seeking a Clerical Supervisor to lead the Appointments staff and ensure a high standard of clerical services across radiology.

The successful candidate will oversee administration, coordinate complex bookings, and work with clinicians to deliver diagnostic pathways while maintaining NHS targets and patient‑facing professionalism.