Clerical Supervisor

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Radiology department at NHS University Hospitals of Liverpool Group is seeking a Clerical Supervisor to lead the Appointments staff and ensure a high standard of clerical services across radiology.

The successful candidate will oversee administration, coordinate complex bookings, and work with clinicians to deliver diagnostic pathways while maintaining NHS targets and patient‑facing professionalism.

Qualifications

• Experience supervising appointment clerks or administrative staff.
• Excellent communication and organisational skills essential.
• Experience working in the NHS preferred.

Responsibilities

• Directly supervise and line manage a team of appointment clerks
• Assist in staff rotas and sickness management
• Ensure coverage of Radiology booking service by appropriate staff
• Assist in modality training of all staff
• Coordinate cross-site booking and staff management with AUH supervisor
• Coordinate booking arrangements for routine and complex procedures
• Communicate appointment changes to patients by phone, often on short notice
• Provide a professional, empathetic service to patients and relatives, including during volatile situations

Skills

Supervisory experience

Excellent communication

Organisational skills

NHS experience

Job description

An exciting opportunity has arisen in the Radiology department for a Clerical Supervisor

We are currently seeking a keen, enthusiastic, self-motivated and highly organised individual with excellent communications skills to supervise our current team of Appointments staff.

The successful post holder will supervise the administration team and be an effective member of the Department by providing a high standard of clerical services.

As well as having excellent organisational, communication and interpersonal skills. It is essential that applicants are able to prioritise work, handle difficult situations, have a flexible approach to working, work as part of a team and have experience in working in the NHS.

The post holder will demonstrate excellent communication, operational and interpersonal skills. They will be responsible for supervising and managing staff, prioritising work, monitoring breach dates correctly and booking complex procedures for imaging in line with DM01 Diagnostic, 18-week referral to treatment and cancer targets.

The post holder will work closely with clinicians, clinical leads and managers to ensure the delivery of the diagnostic pathways.

The post holder will be multi-skilled, have a good working knowledge of diagnostic appointment booking templates, capacity and demand.

• Directly supervise and line manage a team of higher appointment clerks
• Assist in the production of staff rotas and first line sickness management
• To ensure coverage of the Radiology booking service by ensuring appropriate staff cover
• To implement and assist in the modality training of all staff
• Liaise directly with AUH supervisor regarding cross site booking and staff management
• To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes.
• To co-ordinate changes to established plans arising from cancelations or deferment of admission by patient and to ensure medical, day case ward and radiography staff are aware of these changes.
• Communicate changes to appointments to patients over the telephone often at short notice.
• To assist in the provision of a pleasant and efficient service ensuring patients experience a professional level of care and be able to empathise with upset patients and relatives and sometimes, volatile situations

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

For further details / informal visits contact: Name: Christine Beckwith Job title: Deputy Performance Manager Email address: [e-mail] Telephone number: 0151 529 3049

Rachel Martin 0151 529 3044