Imaging Clerical Officer

The Royal Orthopaedic Hospital NHS Foundation Trust; Birmingham; On-site; GBP 25,000 - 29,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking an Imaging Clerical Officer to provide comprehensive administrative support within Radiology. You will handle patient bookings, respond to queries, and contribute to efficient workflow across MRI, X-Ray, CT, and Ultrasound services.

Role involves flexible shifts between 8am–8pm on weekdays and 8am–5pm weekends, with a focus on accuracy, teamwork, and patient experience in a busy hospital setting.

Qualifications

• Experience in clerical/administrative health records is preferred.
• Customer care experience and able to handle patients.
• Familiar with hospital IT systems and data entry processes.

Responsibilities

• Greet and assist patients at the MRI reception desk; ensure safety screening questionnaires are completed.
• Greet and assist patients at the X-Ray reception desk; book in-patients, track walk-ins, and coordinate with Outpatient Department.

Skills

Customer care

Microsoft Teams

Education

NVQ Level 3

Tools

CRIS

Job description

Main area Radiology Grade NHS AfC: Band 2 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (1 full time - 37.5 hours per week & 1 part time- 30 hours per week) Job ref 303-8300341

Employer The Royal Orthopaedic Hospital NHS Foundation Trust Employer type NHS Site Royal Orthopaedic Hospital Town Northfield, Birmingham Salary £25,272 per annum, pro rata if part time Salary period Yearly Closing 14/10/2026 23:59

Imaging Clerical Officer

NHS AfC: Band 2

Job overview

To contribute to the delivery of a comprehensive administrative and clerical service within Radiology.

To ensure patients Imaging appointments are booked in a timely manner and patients queries are dealt with effectively and efficiently to ensure that patients have a positive experience when attending the department.

To work with other team member s in implementing any improvements to the efficiency, and quality of the service, and develop competencies in all areas, whilst keeping up-to-date in their role and providing on-going support to colleagues.

T o work flexibly within the to provide administrative support to patients, clinicians and other Trust Staff.

The department operates weekdays from 8am to 8pm, and weekends 8am to 5pm. All staff members will be required to work shifts within this time frame , shifts will vary, and flexibility is required to ensure coverage during all operating hours .

Duties are ro tated during the shift.

Main duties of the job

Greeting and attending patients on the MRI reception desk, this will include ensuring safety screening questionnaires are completed.

Greeting and attending patients on the X-Ray reception desk. Additional duties also performed whilst working on x-ray reception desk also include; booking in-patient appointments, tracking and attending “walk-in” patients ensuring they go back to the Outpatient Department (when necessary), attending CT patients, taking calls from theatres ensuring theatre patients are booked and attended.

Pending paper referrals (e.g. private patient and GP) imaging referral forms onto the CRIS waiting list.

To ensure that Ultrasound and CT clinics are processed in a timely manner to ensure that the correct activity is captured.

To ensure that any forms (i.e. LMP forms, CT procedure forms, Undertaking To Pay forms etc) are scanned into CRIS on a daily basis .

Report equipment faults to line manager.

Operate IT systems – ensuring correct data is held on the Trust systems, and update as necessary.

Ability to work independently with minimal supervision and within Trust Policy/guidelines. Referring to manager when necessary.

Working for our organisation

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

Detailed job description and main responsibilities

Greeting and attending patients on the MRI reception desk, this will include ensuring safety screening questionnaires are completed.

Greeting and attending patients on the X-Ray reception desk. Additional duties also performed whilst working on x-ray reception desk also include; booking in-patient appointments, tracking and attending “walk-in” patients ensuring they go back to the Outpatient Department (when necessary), attending CT patients, taking calls from theatres ensuring theatre patients are booked and attended.

Pending paper referrals (e.g. private patient and GP) imaging referral forms onto the CRIS waiting list.

To ensure that Ultrasound and CT clinics are processed in a timely manner to ensure that the correct activity is captured.

To ensure that any forms (i.e. LMP forms, CT procedure forms, Undertaking To Pay forms etc) are scanned into CRIS on a daily basis .

To be familiar with and adhere to Trust and departmental policies and operational procedures . To partake in feedback in departmental and Trust wide/departmental policies, procedures and guidelines .

Participate in Trust appraisal system and staff survey .

The post holder will ensure the proper use of the Trust’s resources such as stationery, telephone usage, photocopying and other consumables in the course of business, ensuring minimal waste and minimal cost

Report equipment faults to line manager.

Operate IT systems – ensuring correct data is held on the Trust systems, and update as necessary.

Ability to work independently with minimal supervision and within Trust Policy/guidelines. Referring to manager when necessary.

Full job description available as a supporting document.

Person specification

Qualifications and Training

• NVQ Level 3 or relevant practical experience

Experience

• Experience working in a clerical background, preferably in Health Records
• Working within a team structure in a busy environment
• Experience organising own workload

Skills and Knowledge

• Customer care experience
• Microsoft Teams Experience

Personal Qualities

• Organised and able to work on own initiative
• Team Player
• Pleasant and Professional telephone manner
• Reliable and Flexible

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.