Radar Systems Product Support Engineer

Leonardo; City of Edinburgh; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme with employer contrib.

Mental health support

Bonus scheme

Coursera/LinkedIn Learning access

Referral rewards

Job summary

Leonardo is seeking a Product Support Engineer to join our CS3 team in the UK. The role focuses on delivering back-office technical support for advanced radar systems across multiple products, collaborating with engineering, manufacturing and operations to diagnose issues and ensure optimal performance throughout operational life.

You will gain experience in engineering analysis, reliability, customer support, and stakeholder management while expanding your expertise in aerospace and defence

Qualifications

• Degree in a relevant Engineering, Science, Mathematics or Data-focused discipline, or equivalent experience.
• Experience working in the defence industry or applying Supportability Engineering principles, standards and methodologies.
• Experience providing front-line technical or product support.
• Strong analytical skills with ability to gather, interpret and present complex data for decision-making.
• Advanced proficiency in Microsoft Excel for data analysis, trend identification, reporting and visualization.
• Experience using Power BI to create dashboards and insights from large datasets.
• Ability to analyze reliability data (MTBF/MTTR) and communicate findings to stakeholders.
• Ability to explain complex concepts clearly to technical and non-technical audiences.

Responsibilities

• Investigate product performance and support continuous improvement activities.
• Analyse real-world data to identify trends and improve system reliability.
• Learn about reliability metrics (MTBF/MTTR) and how they inform engineering decisions.
• Collaborate with design, quality, logistics and export control teams.
• Support management of product repairs and spares to keep critical systems operational.
• Contribute to FRACAS activities and apply analytical techniques to problems.
• Understand customer requirements and help develop future support solutions.
• Present findings and performance data to project teams and stakeholders.

Skills

Data analysis

Reliability analysis

Power BI

Excel

Stakeholder management

Problem solving

Communication skills

Collaboration

Engineering background

Defense industry experience

Education

Engineering/Science degree

Equivalent experience

Tools

Power BI

Excel

Job description

Leonardo is seeking a Product Support Engineer to join our CS3 team in the UK. The role focuses on delivering back-office technical support for advanced radar systems across multiple products, collaborating with engineering, manufacturing and operations to diagnose issues and ensure optimal performance throughout operational life.

You will gain experience in engineering analysis, reliability, customer support, and stakeholder management while expanding your expertise in aerospace and defence