Supportability Engineer

Leonardo; City of Edinburgh; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme with employer contrib.

Mental health support

Bonus scheme

Coursera/LinkedIn Learning access

Referral rewards

Job summary

Leonardo is seeking a Product Support Engineer to join our CS3 team in the UK. The role focuses on delivering back-office technical support for advanced radar systems across multiple products, collaborating with engineering, manufacturing and operations to diagnose issues and ensure optimal performance throughout operational life.

You will gain experience in engineering analysis, reliability, customer support, and stakeholder management while expanding your expertise in aerospace and defence

Qualifications

• Degree in a relevant Engineering, Science, Mathematics or Data-focused discipline, or equivalent experience.
• Experience working in the defence industry or applying Supportability Engineering principles, standards and methodologies.
• Experience providing front-line technical or product support.
• Strong analytical skills with ability to gather, interpret and present complex data for decision-making.
• Advanced proficiency in Microsoft Excel for data analysis, trend identification, reporting and visualization.
• Experience using Power BI to create dashboards and insights from large datasets.
• Ability to analyze reliability data (MTBF/MTTR) and communicate findings to stakeholders.
• Ability to explain complex concepts clearly to technical and non-technical audiences.

Responsibilities

• Investigate product performance and support continuous improvement activities.
• Analyse real-world data to identify trends and improve system reliability.
• Learn about reliability metrics (MTBF/MTTR) and how they inform engineering decisions.
• Collaborate with design, quality, logistics and export control teams.
• Support management of product repairs and spares to keep critical systems operational.
• Contribute to FRACAS activities and apply analytical techniques to problems.
• Understand customer requirements and help develop future support solutions.
• Present findings and performance data to project teams and stakeholders.

Skills

Data analysis

Reliability analysis

Power BI

Excel

Stakeholder management

Problem solving

Communication skills

Collaboration

Engineering background

Defense industry experience

Education

Engineering/Science degree

Equivalent experience

Tools

Power BI

Excel

Job description

Your impact

Are you an engineer with a passion for solving complex technical challenges and supporting cutting-edge defence technology throughout its operational lifecycle?

Job Description

Your impact

Are you an engineer with a passion for solving complex technical challenges and supporting cutting-edge defence technology throughout its operational lifecycle?

We have an exciting opportunity for a Product Support Engineer to join our highly skilled team within the Customer Support and Service Solutions (CS3) Line of Business, providing vital technical support for some of the world's most advanced Fast Jet Radar systems, including TNR, Captor-M and Captor-E.

In this role, you will become a key part of a specialist team responsible for delivering back-office technical support to customers and stakeholders across multiple radar products. Working closely with engineering, manufacturing and operational teams, you will investigate technical issues, provide expert product knowledge, and help ensure our systems continue to perform in demanding operational environments.

This is an excellent opportunity for an engineer looking to broaden their technical expertise, develop their career within product support, and gain exposure to leading-edge aerospace and defence technologies.

What You Will Do As a Product Support Engineer

As a Product Support Engineer, you'll play an important role in ensuring our advanced radar systems continue to deliver exceptional performance throughout their operational life. This is an exciting opportunity to develop a broad understanding of the product lifecycle while building valuable skills in engineering analysis, reliability, customer support and stakeholder management.

You’ll Have The Opportunity To

• Work with experienced engineers to investigate product performance and support continuous improvement activities.
• Analyse real-world operational data to identify trends and help improve system reliability.
• Learn how reliability measures such as Mean Time Between Failures (MTBF) and Mean Time To Repair (MTTR) are used to support engineering decisions.
• Collaborate with design, quality, logistics and export control teams, gaining exposure to different areas of the business.
• Support the management of product repairs and spares to help keep critical systems operational.
• Contribute to Failure Reporting, Analysis and Corrective Action System (FRACAS) activities, applying engineering and analytical techniques to solve problems.
• Help understand customer requirements and support the development of future support solutions for next-generation technologies.
• Present findings and performance data to project teams and stakeholders.

Our Edinburgh site is recognised globally for designing and manufacturing advanced radar, laser and infrared countermeasure systems used on some of the most sophisticated defence platforms in operation today.

The role offers a flexible hybrid working arrangement, allowing you to balance time on-site with remote working where business needs allow.

You’ll have the opportunity to work alongside experienced engineers and technical specialists who are passionate about innovation and eager to support your development. You’ll gain exposure to real-world engineering challenges, collaborate across multiple disciplines, and contribute to products that operate in some of the most demanding environments imaginable.

We believe great careers are built through continuous learning. That's why we invest heavily in training, mentoring and professional development, giving you the tools and support to expand your technical expertise, take on new challenges and shape your future career. From day one, you'll be encouraged to ask questions, share ideas and develop the skills needed to become the next generation of engineering talent.

As part of a geographically diverse team, you’ll also have opportunities to travel within the UK and occasionally internationally to support customer and team meetings. This provides valuable exposure to different projects, technologies and stakeholders while helping you build your professional network across the wider Leonardo organisation.

What You’ll Bring

• Degree in a relevant Engineering, Science, Mathematics or Data-focused discipline, or equivalent experience.
• Experience working in the defence industry or applying Supportability Engineering principles, standards and methodologies.
• Experience providing front-line technical or product support.
• Strong analytical skills with experience of gathering, interpreting and presenting complex data to support decision-making.
• Advanced proficiency in Microsoft Excel, including data analysis, trend identification, reporting and visualisation.
• Experience using Power BI to create dashboards, reports and actionable insights from large datasets.
• Ability to analyse reliability and maintainability data, identify trends and communicate findings to both technical and non-technical stakeholders.
• Ability to communicate complex concepts, insights and strategies in a clear and engaging way.
• Ability to build effective working relationships with internal and external stakeholders across a range of organisations, disciplines, cultures and seniority levels.
• Self-motivated with a natural curiosity, a strong aptitude for problem-solving and the determination to drive challenging issues through to resolution.
• Strong interpersonal and collaboration skills, with the ability to influence others and adapt to changing priorities in a dynamic environment.

Nice to Have

• Experience working with Failure Reporting, Analysis and Corrective Action Systems (FRACAS).
• Knowledge of reliability and maintainability analysis techniques, including MTBF and MTTR.
• Experience working with engineering or supportability datasets within aerospace, defence or other highly regulated industries.

This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.

Security Clearance

This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: https://careers.uk.leonardo.com/gb/en/security-and-vetting

Why join us

• Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
• Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
• Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
• Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
• Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
• Refer a friend: Receive a financial reward through our referral programme.
• Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
• Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.

For a full list of our company benefits please visit our website.

Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology,