R&D Product Lead, Data Solutions & CRM

Testing Site - JPMC; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

JPMorgan Chase in London seeks a Research and Development Lead to spearhead innovative data solutions for Client360. You will pilot new tools, drive experimentation, and align R&D with enterprise goals across business lines, delivering measurable improvements to client experiences and operational performance.

You will manage a cross-functional team, evaluate technologies, and mentor colleagues while ensuring compliance and risk considerations are integrated into initiatives.

Qualifications

• 5+ years of experience or equivalent delivering R&D initiatives or transformation programs.
• Strong knowledge of R&D processes, data analytics, and strategic planning.
• Experience supporting adoption of R&D lifecycle activities including discovery, ideation, development, requirements definition, and value management.
• Ability to manage stakeholders across multiple functions and drive change.
• Track record in large-scale R&D, technology integration, or analytics projects.
• Good understanding of regulatory compliance and data governance.
• Excellent problem-solving and communication skills.
• Experience with emerging technologies and CRM best practices.
• Experience in research and development within a financial institution.

Responsibilities

• Manages the delivery and optimization of research and development initiatives for Client360, ensuring alignment with CIB-wide goals and organizational objectives.
• Participates in planning, execution, and risk management of R&D programs, including frameworks for experimentation and operational efficiency.
• Supports R&D initiatives, adapting to evolving business needs and managing risks.
• Coaches and mentors junior team members on research practices, stakeholder engagement, and change management.
• Monitors R&D performance and supports enhancements to achieve business outcomes and user satisfaction.
• Collaborates with engineering, operations, and business teams to evaluate, pilot, and implement new technologies and processes.
• Helps define the innovation experience for Client360, focusing on process optimization and data-driven insights.
• Establishes KPIs and monitors R&D initiatives to deliver measurable business value.
• Leverages analytics to derive actionable insights from integrated data and third-party sources.
• Understands internal needs and collaborates across Markets, Payments, Global Banking, and Private Bank to drive adoption of innovations.
• Supports regulatory compliance and risk management within R&D initiatives.

Education

Bachelor’s degree in Business, Data Science, Engineering, or a related field

Tools

CRM systems

Job description

JPMorgan Chase in London seeks a Research and Development Lead to spearhead innovative data solutions for Client360. You will pilot new tools, drive experimentation, and align R&D with enterprise goals across business lines, delivering measurable improvements to client experiences and operational performance.

You will manage a cross-functional team, evaluate technologies, and mentor colleagues while ensuring compliance and risk considerations are integrated into initiatives.