IT Specialist, R&D UK Center (Cambridge), Research and Development, Orion Pharma

Orion Corporation; Cambridge; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Onsite Cambridge with occasional UK-sp

Career development opportunities

Job summary

Orion Pharma in Cambridge, UK, seeks an IT Specialist to lead IT support for our Biologics R&D center. The role covers hardware, software, lab equipment, and network issues, with both onsite and remote support across Cambridge and occasional Reading/Nottingham sites.

The ideal candidate brings Windows/macOS, Microsoft 365, Active Directory, VPN, and ITIL knowledge, plus strong communication and proactive problem-solving in a regulated environment.

Qualifications

• Experience in pharma/industrial environments with GxP compliance.
• IT support in regulated environments with onsite and remote support.
• Experience supporting lab systems and equipment is a plus.

Responsibilities

• Ensure proper operation of information systems.
• Provide IT support for hardware, software including lab equipment, and network issues via phone, email, chat, and in-person.
• Troubleshoot laptops, desktops, mobile devices, printers, and other IT assets.
• Support IT infrastructure in an industrial setting, including lab systems and equipment.
• Maintain system applications and IT infrastructure information in ITSM tool.
• Document incidents, service requests, and resolutions in ITSM tool.
• Set up and maintain new user accounts and access rights following security policies.
• Follow IT policies, cybersecurity best practices, and data protection compliance.
• Escalate complex issues to second- and third-line support while maintaining ownership of user experience.
• Support onboarding/offboarding by provisioning IT equipment and access.
• Manage system configuration, enhancement and lifecycle.
• Contribute to continuous improvement by identifying recurring issues and proposing solutions.
• Liaise with Finnish IT team to align IT practices globally.

Skills

Customer-first mentality

Problem-solving

Interpersonal skills

Tools

Windows (OS)

macOS

Microsoft 365

Active Directory

VPN

Remote desktop tools

enterprise applications

ITIL Framework

ITIL Foundation

CompTIA A+

Microsoft Certified: Modern Desktop Administrator

Job description

IT Specialist, R&D UK Center (Cambridge), Research and Development, Orion Pharma

Cambridge, United Kingdom (Hybrid)

Job Description

Orion Pharma has established a Biologics Research & Development Center in the vibrant biomedical ecosystem of Cambridge, UK. The Biologics R&D Center represents a central piece in the long-term vision of expansion into biologics modalities by Orion Pharma. The Center’s mission is to accelerate the company's biologics research and development efforts.

The Biologics R&D Center complements Orion's existing R&D efforts in Finland, where the company was founded in 1917. Currently, Orion possesses all of the functional capabilities necessary for small molecule discovery and development in Finland. Orion’s expansion into Cambridge, UK marks a pivotal step in building future innovative biologics treatments, including multi-specific antibodies, Antibody Drug Conjugates (ADC), and Chimeric Antigen Receptor T cells (CAR-T).

Independently of geography, Orion Pharma is committed to upholding key Nordic values. The company has created a culture of straightforward and honest interactions, and its management emphasizes the balance of professional and home life, leading to happier and motivated employees. This motivation is key to meeting the company’s bold mission of becoming a powerhouse of biologics discovery and development.

We are seeking an IT Specialist with hands-on experience in both remote and onsite IT support, ideally with a background in R&D environments and familiarity with supporting lab systems, their equipment as well as handling personal IT support requests.

You possess strong troubleshooting skills, a proactive approach to issue resolution, and excellent interpersonal abilities to support end users efficiently.

Key Responsibilities include the following:

Ensure proper operation of our information systems.

Provide IT support for hardware, software including laboratory equipment, and network issues via phone, email, chat, and in-person (walk-in support).

Troubleshoot and resolve laptops, desktops, mobile devices, printers, and other IT assets.

Support IT infrastructure in an industrial setting, including lab systems andequipment.

Maintain system application and IT infra information in ITSM tool.

Perform testing and documentation to comply with Orion Pharma requirements.

Document and track incidents, service requests, and resolutions in an ITSM tool

Set up and maintain new user accounts, access rights, and permissions following security policies.

Provide guidance and follow IT policies, cybersecurity best practices, and data protection compliance.

Escalate complex issues to second- and third-line support teams while maintaining ownership of the user experience.

Support onboarding/offboarding by provisioning IT equipment and access.

Manage system configuration, enhancement and life cycle.

Contribute to continuous improvement by identifying and proposing solutions for recurring issues.

Liaise with Finnish IT team to align all IT-related practices in global Orion organisation.

The IT Specialist will report to the Scientific Project Lead of Project Management and Operations Department, Orion Pharma R&D and to Orion Pharma’s Information Management Organisation in matrix .

Description of our organization

Orion Pharma’s Innovative Medicines are within its R&D organization. The organization employs top professionals in the field of drug discovery and development. There are around 400 professionals working in R&D. In addition to Cambridge, UK Biologics R&D Center , Orion R&D has offices in Espoo, Turku and Kuopio in Finland, in Nottingham, UK, and in Cambridge, MA, USA.

We offer

This opportunity is to lead all IT-related activities at our location in Cambridge, UK; this will be a one-of-a-kind opportunity for a creative and proactive IT Specialist to use their talents to build IT infrastructure at our recently established R&D Cambridge site while we build a powerhouse of biologics discovery and development within Orion Pharma iMeds /R&D.

A highly innovative R&D pipeline and enthusiastic working environment with possibilities to use your own strengths to advance your competence and career.

The exciting potential to innovate.

An excellent working atmosphere based on the appreciation of colleagues, continuous development, and mutual trust. Learn more about Orion as an employer https://www.orion.fi/en/careers/orion-as-an-employer/.

We are seeking an individual with experience in pharma or industrial environments, including an understanding of GxP compliance and IT support in regulated environments.

Skills & Qualifications:

Technical Proficiency: Windows, macOS, Microsoft 365, Active Directory, VPN, remote desktop tools, and enterprise applications.

Customer-first mentality: Excellent communication, problem-solving, and interpersonal skills to assist users in a professional and patient manner.

Adaptability & Proactiveness: Ability to work independently and handle onsite support requests in a dynamic environment.

ITIL Framework: Familiarity with incident, problem, and change management processes.

Preferred Experience & Certifications:

Strong experience in an IT Service Desk role, including walk-in support.

Prior experience in pharmaceutical, biotech, or manufacturing industries.

Certifications such as ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.

The role is primarily located in an onsite support environment in Cambridge that includes offices and laboratories. Occasional support might be provided to Orion Pharma sites in Reading and Nottingham, UK. While the position typically follows standard working hours, on-call support or weekend availability may be necessary to meet business needs. Adherence to industry-specific security protocols and compliance regulations is essential, ensuring a safe and compliant work environment at all times .

#LI-ORION

About Us

Orion Pharma is a globally operating Nordic pharmaceutical company – a builder of well-being for over a hundred years.

We’re home to more than 4,000 Orionees around the world, and we’re proud to be known as a responsible employer and a great place to work. At Orion Pharma, people are truly valued and trusted, encouraged to grow, and supported by a culture where every voice is heard. We appreciate each other, strive for excellence, and build the future.

Together we develop, manufacture, and market human and veterinary pharmaceuticals and active pharmaceutical ingredients. Our extensive portfolio includes proprietary and generic medicines as well as consumer health products. The core therapy areas of our pharmaceutical R&D are oncology and pain. Proprietary products developed by Orion Pharma are used to treat cancer, neurological diseases, respiratory diseases, and more.

We offer careers with a clear purpose: empowering people to live their lives to the fullest.

• Locations The Bennett building B930 Babraham Research Campus, Cambridge, CB22 3AT, GB (Hybrid)