Quotations Clerk

WR Logistics; Southampton; On-site; GBP 27,000 - 33,000; Full time

Job summary

WR Logistics is seeking a Freight Quotations Clerk in Southampton to join a busy freight and logistics team.

The role involves preparing freight quotations, responding to customer enquiries, and following up opportunities to convert quotes into bookings. You will work Monday to Friday, 09:00-17:30, with a focus on accuracy and speed in a fast-paced environment.

Qualifications

• Strong customer service via phone and email.
• Excellent attention to detail and accuracy.
• Comfortable with basic maths and calculator use.
• Good basic IT skills and computer literacy.
• Confident when speaking with customers and asking questions.
• Well-organised and proactive with fast turnaround.

Responsibilities

• Prepare freight quotations using the 360 portal and in-house systems.
• Ensure quotations are accurate and sent quickly to customers.
• Follow up quotations with customers by phone.
• Ask the right questions to understand customer requirements and maximise bookings.
• Monitor and map competitor activity.
• Provide feedback to management to help secure future bookings.
• Build positive relationships with customers through professional communication.

Skills

Customer service

Attention to detail

Numeracy

IT skills

Communication

Organised

Proactive

Turnaround speed

Tools

360 portal

In-house systems

Job description

Freight Quotations Clerk

Location: Southampton

Salary: Up to £30,000

Hours: Monday to Friday - 09:00-17:30

We are currently recruiting for a Freight Quotations Clerk to join a busy freight and logistics team.

This is a great opportunity for someone who enjoys dealing with customers, working with figures and providing a fast, accurate service. You'll be responsible for preparing freight quotations, responding to customer enquiries and following up opportunities to help turn quotes into bookings.

Key Responsibilities

• Preparing freight quotations using the company's 360 portal and in-house systems
• Ensuring quotations are accurate and sent to customers quickly
• Following up quotations with customers by phone
• Asking the right questions to understand customer requirements and maximise booking opportunities
• Monitoring and mapping competitor activity
• Providing feedback to management and the team leader that could help secure future bookings
• Building positive relationships with customers through professional and friendly communication

About You

• Good customer service skills, both by phone and email
• Strong attention to detail
• Comfortable working with basic maths and using a calculator
• Good basic IT skills
• Confident speaking with customers and asking relevant questions
• Organised, proactive and able to work to a fast turnaroundPrevious experience within freight forwarding, logistics or a quotations environment would be advantageous, but attitude, customer service skills and attention to detail are key.