Quality Support Manager

Nestlé; York and North Yorkshire; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Pension up to 12%

Discretionary annual bonus

23 days holiday + 12 flex days

Private medical health cover

Job summary

Nestlé UK&I in York is seeking a Quality Support Manager to back the factory's quality team in delivering safe, compliant products and upholding First Time Right standards.

You will own site quality systems, support audits, and drive continuous improvement with the Quality Manager to enhance processes across the facility.

Qualifications

• Proven experience within quality assurance roles in a factory/FMCG environment.
• Experience with Quality Management Systems (ISO 9001 / FSSC 22000).
• PowerBI knowledge considered an added advantage.

Responsibilities

• Quality Assurance Compliance: contribute as a key member of the factory Quality Assurance team to ensure compliance with the Nestlé quality system.
• Quality Improvement Planning: work with the Quality Manager to review and plan quality improvement initiatives across the factory, identifying trends and themes.
• Traceability and Documentation: review manufacturing records ensuring all documentation is accurate and compliant.
• Expertise and Support: provide expertise in the Nestlé quality system and support the factory Area Quality Managers.
• Process Management and Training: manage key quality processes, internal audits, document control, and auditor engagement; act as a GLOBE QM superuser for training and health checks.

Skills

Quality Assurance

Continuous Improvement

Stakeholder Engagement

Data Analysis

Education

Science/Engineering/Quality degree

Tools

SAP

PowerBI

Job description

Business Unit: Nestlé UK&I

Location: York Factory

12 month Fixed Term Contract – Full Time

Salary: Circa £40,000 per annum depending on experience

Some of our fantastic benefits

• Comprehensive pension scheme – up to 12% employer contribution


• Potential, discretionary annual bonus


• Generous holiday entitlement including an additional 12 ‘flex days’


• Private medical health cover A focus on professional development and growth

We have an excellent opportunity to join our Nestlé team as a Quality Support Manager at our factory in York. The Quality team at York has a team of 8 people in different roles reporting to the factory Quality Manager. This factory has over 500 employees working in various departments on various shifts but we would estimate your touch points would be circa 50. The role also has the exciting opportunity to interact with our market team and has relationships with the auditing teams internal and external to Nestle.

In this role you will Support for the Quality Team to produce safe, compliant and First Time Right product and minimise losses through systems co-ordination and improvement, coaching and verification. Work with the Quality Manager in reviewing and planning quality improvement across the factory.

Your Impact

In the role of Quality Support Manager, you will be responsible for supporting the quality team to produce safe, compliant and a “First Time Right” product. You will have ownership of the sites quality systems and external audits, supporting the Quality Manager in reviewing and planning quality improvement across the factory.

Key Responsibilities

• Quality Assurance Compliance: Contribute as a key member of the factory Quality Assurance team, working with the team and wider factory to ensure compliance with the Nestlé quality system.


• Quality Improvement Planning: Collaborate with the Quality Manager to review and plan quality improvement initiatives across the factory, identifying trends and themes to focus efforts on top issues.


• Traceability and Documentation: Review manufacturing records ensuring all documentation is accurate and compliant.


• Expertise and Support: Provide expertise in the Nestlé quality system, ensuring a common approach across all areas and supporting the factory Area Quality Managers.


• Process Management and Training: Manage key quality processes, such as sensory management, internal audits, document control, and third-party audits, while also acting as a GLOBE QM superuser to provide training and conduct regular health checks.

Your ingredients for success

To be successful in the role of Quality Support Manager you will have proven experience within quality assurance roles in a factory/FMCG environment, demonstrating a commitment to maintaining high standards of quality and compliance.

Key Skills and Experience

• Educational Background: Ideally holds a degree or equivalent in a Science, Engineering, or Quality related subject.


• Quality Management Systems: Ability to evidence working with and improving Quality Management Systems (ISO 9001 / FSSC 22000).


• Continuous Improvement and Stakeholder Engagement: Ability to work with a continuous improvement mindset and engage with multiple stakeholders across the factory setting to influence quality practices.


• Data Analysis and Continuous Improvement: Ability to take a process, retrieve data, and identify opportunities and trends, with PowerBI knowledge considered an added advantage.


• Additional Technical Skills: Proven SAP skills, ideally in factory or quality aspects.

What We Need You To Know

Advert closing date for this role: 25/09/2026

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect, and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestlé UK & Ireland